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- Tasks: Lead the Front Office team to deliver five-star service and support guest service agents.
- Company: Join the Royal Lancaster London, a top-rated hotel known for its positive work culture.
- Benefits: Enjoy a competitive salary, discounts, complimentary stays, and extensive development opportunities.
- Why this job: Be part of a fun, diverse team that values personal growth and community impact.
- Qualifications: Passion for hospitality and experience in customer service are essential.
- Other info: Immediate start available; must be eligible to work in the UK.
The predicted salary is between 22000 - 32000 £ per year.
Join the team that Always Cares!
Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Front Office Supervisor at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.
Some of our fabulous benefits you will enjoy as a Front Office Supervisor are:
Salary: 28,067.52 + service charge
- Pension scheme with company contributions
- 50% discount in all our restaurants and Spa’s across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship
- Interest free season ticket loan
- Employee Assistance Programme – 24/7 online GP, mental health support and virtual wellbeing
- Bike to work scheme
- Recommend a Friend incentive
- Complimentary laundry
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Front Office Supervisor , to join our Front Office team on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Front Office Supervisor , your main duties and expectations for the role will include:
- Support and coordinate with Guest service agents during busy periods.
- Confidently use various computer systems such as Opera.
- Up-sell room types at every available opportunity to achieve the departmental up-selling goal.
- Train, support and review the Guest Service Agents to achieve personal and departmental goals.
- Conduct Quality Checks to ensure Guest Service Agents adhere to the prescribed service standards.
- Monitor the appearance, conduct, guest relation skills and punctuality of Reception staff to meet departmental standards.
You will be required to work 40 hours per week, on a shift rota.
We are …
- Best Employer for 2021 at Springboard’s Excellence Awards
- One of the happiest hotels in London
- Earth Check Silver Certified 2023
- 2 rosettes
- Hoteliers’ Charter Approved
- Preferred Hotels & Resorts Member
We are more concerned with what’s in the glass, not whether it’s half full or empty, so if you feel this Front Office Supervisor role is for you, come and pour some happiness into yours by joining our award winning family today!
All applicants must be legally eligible to work in the UK #J-18808-Ljbffr
Front Office Supervisor - London employer: Royal Lancaster London
Contact Detail:
Royal Lancaster London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor - London
✨Tip Number 1
Show your passion for customer service! When you meet with us, share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles.
✨Tip Number 2
Familiarize yourself with the Opera system. If you have experience with similar software, be ready to discuss how you can quickly adapt and use it effectively to support our team.
✨Tip Number 3
Highlight your leadership skills! We value team players who can train and motivate others, so think of ways you've successfully led a team or supported colleagues in achieving their goals.
✨Tip Number 4
Emphasize your ability to thrive in a fast-paced environment. Share stories that demonstrate your ability to handle busy periods while maintaining high service standards and a positive attitude.
We think you need these skills to ace Front Office Supervisor - London
Some tips for your application 🫡
Show Your Passion: In your application, express your enthusiasm for the hospitality industry and your desire to create memorable experiences for guests. Highlight any previous experience in customer service or supervisory roles.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the Front Office Supervisor role. Emphasize your ability to train and support team members, as well as your experience with computer systems like Opera.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your positive energy and commitment to fostering a fun and supportive work environment. Mention specific examples of how you've contributed to team success in the past.
Highlight Relevant Skills: Make sure to include key skills mentioned in the job description, such as guest relations, up-selling techniques, and quality checks. Use specific examples to demonstrate how you have successfully applied these skills in previous roles.
How to prepare for a job interview at Royal Lancaster London
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences where you went above and beyond to provide excellent service, as this aligns with the company's focus on delivering memorable moments.
✨Demonstrate Team Spirit
Since the role emphasizes teamwork, be prepared to discuss how you've successfully collaborated with others in previous positions. Highlight any experiences where you supported colleagues or contributed to a positive work environment.
✨Familiarize Yourself with Computer Systems
The job requires confident use of various computer systems like Opera. Brush up on your knowledge of these systems or similar ones, and be ready to discuss how you have used technology to enhance guest experiences in the past.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle busy periods. Think of examples where you successfully managed stress or resolved guest issues, showcasing your ability to maintain high service standards under pressure.
