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- Tasks: Lead a vibrant team to deliver unforgettable events and top-notch service.
- Company: Join the Royal Lancaster London, a celebrated hotel known for its positive culture.
- Benefits: Enjoy a competitive salary, discounts, complimentary stays, and extensive development opportunities.
- Why this job: Be part of a fun, diverse community focused on personal growth and memorable experiences.
- Qualifications: Passion for hospitality and a knack for managing teams is essential.
- Other info: Immediate start available; must be eligible to work in the UK.
Join the team that Always Cares! Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.
Some of our fabulous benefits you will enjoy are:
- Salary: £33,411.65 + service charge
- Pension scheme with company contributions
- 50% discount in all our restaurants and Spas across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Bike to work scheme
- Recommend a Friend incentive
- Complimentary laundry
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Events Service Manager to join our Events Department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences.
As an Events Service Manager, your main duties and expectations for the role will include:
- To manage and ensure that all opening and closing procedures are carried out in accordance with Policies and Procedures.
- Ensure Time & Attendance on Fourth Hospitality is accurately updated and maintained on a daily basis.
- To ensure that the budgeted figures for casual staffing are managed as per the weekly forecast and Rota accordingly.
- To attend weekly payroll meetings to ensure that the department is operating with the correct productivity and that payroll is controlled.
- To be fully conversant with ACOM and ordering procedures.
You will be required to work such hours as are necessary to fulfil your duties and in any event not less than 40 hours.
We are the Best Employer for 2021 at Springboards Excellence Awards, one of the happiest hotels in London, Earth Check Silver Certified 2023, 2 rosettes, Hoteliers Charter Approved, and a Preferred Hotels & Resorts member.
If you feel this Events Service Manager role is for you, come and pour some happiness into yours by joining our award winning family today!
Events Service Manager employer: Royal Lancaster London
Contact Detail:
Royal Lancaster London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events Service Manager
✨Tip Number 1
Familiarise yourself with the Royal Lancaster London and its values. Understanding their commitment to personal development and a positive work environment will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of the Royal Lancaster London. They can provide insights into the company culture and expectations for the Events Service Manager role, which can be invaluable in your preparation.
✨Tip Number 3
Prepare to discuss your experience with managing events and teams. Highlight specific examples where you've successfully delivered memorable experiences, as this aligns closely with the role's focus on five-star service.
✨Tip Number 4
Showcase your enthusiasm for creating a fun and positive environment. The job description emphasises the importance of energy and community, so be ready to share how you contribute to a happy workplace.
We think you need these skills to ace Events Service Manager
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and expectations of the Events Service Manager position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for the role and the company. Mention specific aspects of the Royal Lancaster London that resonate with you, such as their commitment to personal development and creating memorable moments for guests.
Highlight Relevant Experience: In your CV, emphasise any previous experience in event management or hospitality. Use quantifiable achievements to demonstrate your ability to manage staffing, budgets, and procedures effectively.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Events Service Manager role.
How to prepare for a job interview at Royal Lancaster London
✨Show Your Passion for Events
Make sure to express your enthusiasm for the events industry during the interview. Share specific examples of past experiences where you successfully managed events or contributed to creating memorable moments for guests.
✨Understand the Company Culture
Research Royal Lancaster London and its values, especially their focus on positivity and community. Be prepared to discuss how your personal values align with theirs and how you can contribute to their happy and fun environment.
✨Demonstrate Your Organisational Skills
As an Events Service Manager, strong organisational skills are crucial. Be ready to talk about how you manage multiple tasks, handle budgets, and ensure smooth operations during events. Use specific examples to illustrate your abilities.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and opportunities for personal development. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
