At a Glance
- Tasks: Welcome guests with warmth and provide exceptional service in a fast-paced hotel environment.
- Company: Join the Royal Lancaster London, aiming to be the happiest hotel in the city.
- Benefits: Enjoy up to 50% discounts, complimentary meals, and annual earnings up to £30,348.16.
- Other info: Dynamic team culture with opportunities for personal growth and development.
- Why this job: Be the first and last point of contact for guests, creating memorable experiences.
- Qualifications: Previous experience as a Doorman in a 4 or 5-star hotel is preferred.
The predicted salary is between 26348 - 30348 £ per year.
- Employee discounts of up to 50% food & beverage and spa treatments across our sister properties (Landmark London and K West Hotel & Spa)
- Employees and Friends & Family rates across our sister properties
- Complimentary meals on duty
- Uniform provided and laundered complimentary
- Refer a friend bonus
- Cycle to work & workplace pension schemes
- Annual season ticket loans
- Employee recognition schemes and Social Committee events including gala dinners and much more!
In your role as a Doorperson within our Front Office family, you will be surrounded by a dynamic and passionate team working in a fast paced environment.
Creativity will be key to your role and success, as you will be committed to providing the best service to our guests.
We are looking for a warm, professional, and attentive Doorman to join our Guest Service team at Royal Lancaster London.
As the first and last point of contact for our guests, you will play an integral role in delivering a genuine and personalised welcome, setting the tone for an exceptional stay.
With a natural passion for service and an eye for detail, you will ensure each guest experience begins and ends with effortless hospitality and care.
The ideal candidate will demonstrate exceptional customer service, excellent communication skills, and a genuine passion for hospitality.
We are seeking individuals with prior experience as a Doorman in a 4 or 5 star hotel environment who understand the importance of creating a warm, professional, and seamless guest experience.
This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service:
- To ensure all customers are greeted with a warm welcome and to provide an efficient, proactive and memorable service in all areas of the hotel to all guests and visitors.
- Smooth running of the forecourt including; control of the traffic flow in and out, hailing taxi's, keeping the forecourt area tidy, load and unload luggage in the cars or taxis for customers, monitor the hotel entrance for suspicious activity and reports any such activity to Guest Safety.
- To provide a Valet parking service for arriving and departing guest's with detailed explanations in regards of the charges.
- To carry out any reasonable request made by a senior member of management and to be fully conversant with Hotel Fire Procedures, Company Security Procedures, Health & Safety Policy & Procedures and The Departmental Standard Operating Procedures.
- To be capable of clear communication including giving directions, to handle face-to-face enquiries from clients in a polite, efficient and friendly manner at all times and to anticipate guest needs with use of available knowledge and resources to meet these needs.
All applicants must be legally eligible to work in the UK.
We're more concerned with what's in the glass not whether it's half full or empty so come and pour some happiness into yours by joining our award winning family!
Here at the Royal Lancaster London, our goal is to be the happiest hotel in London and it's our people that deliver it with their fun and caring attitude.
We are always on the lookout for development opportunities, moments to grow, while helping our colleagues reach their potential and opening the door to their next opportunity.
Joining our independently owned and 5-star hotel, you will help build a supportive and social place, where we can all be at our best while receiving the following happiness perks:
- Annual earnings up to 30,348.16 ( 26,348.16 base salary + non-contractual tronc)
- Service Charge from Room Revenue
- Complimentary night stay for 2 at the Royal Lancaster London
- #J-18808-Ljbffr
Hotel Doorman - London in City of Westminster employer: Royal Lancaster London
At the Royal Lancaster London, we pride ourselves on being an exceptional employer that values personal development and a positive work culture. Located conveniently near major transport links, we offer a range of benefits including competitive salaries, extensive discounts, and opportunities for growth through world-class training programmes. Join our award-winning team where your contributions are recognised, and you can thrive in a supportive environment that celebrates diversity and community.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Doorman - London in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Royal Lancaster London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Royal Lancaster London
Don't be shy about reaching out to Royal Lancaster London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Doorman - London in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Royal Lancaster London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Royal Lancaster London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
