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- Tasks: Lead a dynamic hotel team to deliver five-star service and memorable guest experiences.
- Company: Join the Royal Lancaster London, a top-rated hotel known for its happy environment.
- Benefits: Enjoy competitive salary, discounts, complimentary stays, and extensive development opportunities.
- Why this job: Be part of an award-winning team that values personal growth and community.
- Qualifications: Experience in hotel management and a passion for guest satisfaction.
- Other info: Join a supportive culture with exciting events and recognition schemes.
The predicted salary is between 36000 - 60000 £ per year.
Join the team that Always Cares! Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Hotel Manager at the Royal Lancaster London, part of The Landmark Collection where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.
Some of our fabulous benefits you will enjoy as a Hotel Manager are:
- Salary: Competitive
- Pension scheme with company contributions
- 50% discount in all our restaurants and Spa’s across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Bike to work scheme
- Recommend a Friend incentive
- Complimentary laundry
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners
- Discretionary bonus
We are currently looking for a passionate Hotel Manager, who is ready for the next step as General Manager, to join our General Manager and Executive team on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Hotel Manager, your main duties and expectations for the role will include:
- To coordinate and guide managers from all departments, including front desk, accommodation services, and food and beverage including events as well as support finance, talent and Culture and Sales & Marketing with the General Manager
- Develop a close working relationship with all group and support functions to ensure the Collection is successful – celebrate joint wins.
- To monitor and identify training needs within the departments, and to develop and implement training plans to meet those needs. Develop succession planning within all teams.
- Foster a culture of ethical conduct, continuous improvement, and collaboration within the operational departments.
- To conduct regular inspections of guest rooms and public areas to ensure they are clean, well-maintained, and meet quality standards, as well as identifying areas of improvement of touchpoints in relation to the guest journey.
- To manage day-to-day budgets, control expenses, and optimize resource allocation to improve the hotel's profitability.
- To support and drive service delivery in all areas to ensure guest satisfaction at all touch points and consistent improvements in delivery.
- Implementing revenue enhancement and cost reduction opportunities throughout the hotel.
You will be required to work such hours as are necessary to fulfil your duties and in any event not less than hours.
We are …
- Number 1 Hotel on Trip Advisor in London
- One of the happiest hotels in London
- Earth Check Silver Certified 2023
- 2 rosettes
- Hoteliers’ Charter Approved
- Preferred Hotels & Resorts member
- Best Employer for 2021 at Springboard’s Excellence Awards
- Top 100 in the Sunday Times Best Places to Work 2025
We are more concerned with what’s in the glass, not whether it’s half full or empty, so if you feel this Hotel Manager role is for you, come and pour some happiness into yours by joining our award winning family today!
All applicants must be legally eligible to work in the UK.
Deputy General Manager - Royal Lancaster London in City of Westminster employer: Royal Lancaster London
Contact Detail:
Royal Lancaster London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager - Royal Lancaster London in City of Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Royal Lancaster London. Check out their social media and website to see what they're all about. This will help you connect with them during the interview and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common questions for hotel management roles, like how you handle guest complaints or manage a team. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your passion for hospitality shine through. Share stories that highlight your experience and how you’ve made a positive impact in previous roles. Remember, they want someone who brings positive energy to the team!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates. And hey, if you haven’t already, apply through our website for a smoother process!
We think you need these skills to ace Deputy General Manager - Royal Lancaster London in City of Westminster
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about delivering five-star service and creating memorable moments for our guests.
Tailor Your CV: Make sure your CV is tailored to the Hotel Manager position. Highlight relevant experience and skills that align with our values and the responsibilities outlined in the job description. We love seeing how your background fits with our team!
Be Authentic: Don’t be afraid to show your personality in your application. We’re looking for someone who brings positive energy and a fun vibe to our team, so let us get to know the real you!
Apply Through Our Website: For the best chance of joining our award-winning family, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to becoming part of our happy community!
How to prepare for a job interview at Royal Lancaster London
✨Know the Company Culture
Before your interview, take some time to understand the culture at Royal Lancaster London. They value positive energy and a fun environment, so think about how you can demonstrate your own enthusiasm and commitment to creating memorable moments for guests.
✨Showcase Your Leadership Skills
As a Deputy General Manager, you'll be coordinating various departments. Prepare examples of how you've successfully led teams in the past, focusing on collaboration and ethical conduct. Be ready to discuss how you would foster a culture of continuous improvement.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing budgets or improving guest satisfaction. Think through potential scenarios and have clear, structured responses that highlight your problem-solving skills and experience.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about their training programmes or how they celebrate team successes. This shows your genuine interest in the role and helps you gauge if the company aligns with your career goals.
