At a Glance
- Tasks: Deliver exceptional service and create memorable experiences for our guests.
- Company: Join the award-winning Royal Lancaster London, a top-rated employer.
- Benefits: Earn up to £30,000, enjoy discounts, complimentary stays, and extensive development opportunities.
- Other info: Work in a vibrant environment with excellent career progression.
- Why this job: Be part of a fun, supportive team that values your growth and happiness.
- Qualifications: Passion for hospitality and a positive attitude are essential.
The predicted salary is between 30000 - 30000 £ per year.
Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Guest Service Agent at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.
Some of our fabulous benefits you will enjoy as a Guest Service Agent are:
- Annual earnings up to 30,000.00 (26,685.73 base salary + non-contractual tronc)
- Pension scheme with company contributions
- 50% discount in all our restaurants and Spa's across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Bike to work scheme
- Recommend a Friend incentive
- Complimentary laundry
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Guest Service Agent, to join our Front of House Department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Guest Service Agent, your main duties and expectations for the role will include:
- Deliver a warm, personalized, and professional welcome to all guests, utilizing their names and information provided through the property management system to enhance their experience.
- Uphold and maintain the prestigious 5-star standards of the hotel, adhering to the AA (Automobile Association) and LQA (Leading Quality Assurance) standards to ensure a consistent and superior guest experience.
- Operate and navigate various hotel management and booking systems efficiently.
- Maximize revenue opportunities by skilfully promoting room upgrades and enrolling guests in the hotel's exclusive membership programs, striving to meet and exceed departmental targets.
- Maintain up-to-date knowledge of all VIP guests, special care guests, and long-stay residents arriving, staying, or departing on any given day.
You will be required to work 40 hours per week, on a shift rota.
All applicants must be legally eligible to work in the UK.
Guest Services Agent - London employer: Royal Lancaster London Hotel
At the Royal Lancaster London, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises personal development and employee well-being. Located conveniently near Lancaster Gate tube station, our team enjoys a range of benefits including competitive salaries, extensive discounts, and opportunities for career growth through world-class training programmes. Join us in creating memorable experiences for our guests while being part of a supportive community that values positivity and diversity.
Contact Details:
Royal Lancaster London Hotel Recruitment Team
