At a Glance
- Tasks: Deliver five-star service and create memorable moments for our guests.
- Company: Join the Royal Lancaster London, one of the happiest hotels in the city.
- Benefits: Earn up to £29,000, enjoy discounts, and access wellness support.
- Other info: Opportunities for career development and employee recognition events.
- Why this job: Be part of a fun, diverse team that values personal growth and community.
- Qualifications: Passion for hospitality and a positive attitude.
The predicted salary is between 29000 - 29000 £ per year.
Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Night Guest Service Agent at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.
Benefits
- Annual earnings up to £29,000.00 (£25,908.48 base salary + non-contractual tronc)
- Pension scheme with company contributions
- 50% discount in all our restaurants and spa’s across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship
- Interest free season ticket loan
- Employee Assistance Programme – 24/7 online GP, mental health support and virtual wellbeing
- Bike to work scheme
- Recommend a Friend incentive
- Complimentary laundry
- Free meals on duty
- Opportunity to join our task forces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Night Guest Service Agent, to join our Front of House Department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
Responsibilities
- Foster an environment at the Front Office where hospitality is delivered
- To complete the relevant Night Auditor tasks as laid down by departmental standards
- To receive customer complaints and ensure the complete satisfaction of the customer. Deliver appropriate service recovery with a view to obtaining their future loyalty.
- Own customer issues ensuring resolution is achieved the same day the issue was brought to your attention
- Keep fully informed of the forecasted business levels and support the Assistant Night Manager and Night Manager accordingly
- To monitor and control the rooms inventory to ensure overbooking levels are maximized
You will be required to work 40 hours per week, on a shift rota. One of the happiest hotels in London. Hoteliers’ Charter Approved. Preferred Hotels & Resorts member. Top 100 in the Sunday Times Best Places to Work 2025. We are more concerned with what’s in the glass, not whether it’s half full or empty, so if you feel this Night Guest Service Agent role is for you, come and pour some happiness into yours by joining our award-winning family today!
All applicants must be legally eligible to work in the UK.
Night Guest Service Agent employer: Royal Lancaster
At the Royal Lancaster London, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises personal development and employee well-being. Located conveniently near major transport links, we provide extensive benefits including competitive earnings, generous discounts, and opportunities for career growth through world-class training programmes. Join our passionate team as a Night Guest Service Agent and contribute to creating memorable experiences in one of London's happiest hotels.
StudySmarter Expert Advice🤫
We think this is how you could land Night Guest Service Agent
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Royal Lancaster. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Royal Lancaster
Don't be shy about reaching out to Royal Lancaster directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Guest Service Agent
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Royal Lancaster and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Royal Lancaster
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
