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- Tasks: Supervise airport services, ensuring smooth passenger handling and on-time operations.
- Company: Join a leading airline committed to quality service and safety in aviation.
- Benefits: Enjoy competitive pay, travel perks, and opportunities for career growth.
- Why this job: Be part of a dynamic team that makes travel enjoyable and efficient for passengers.
- Qualifications: 4 years of aviation experience and a high school diploma required.
- Other info: Candidates under consideration will be contacted; apply now to join our team!
The predicted salary is between 36000 - 60000 £ per year.
Ensuring that RJ passengers are provided with quality service rendered as per the company’s commercial and safety procedures and in accordance with international aviation regulations and standards.
Duties & Responsibilities:
- Gathering all necessary data for the day’s operation, preparing briefing, reviewing resources and assigning duties to the Airport Services team.
- Planning for the inbound flight’s needs, organising special actions required in respect to smooth passenger and ramp handling, i.e. special needs, missed connections, baggage irregularities, special equipment on aircraft arrival, etc.
- Ensuring on-time check-in and ticketing counter opening with sufficient necessary resources.
- Ensuring that all parties involved in receiving the aircraft are in position before the arrival.
- Meeting the inbound flight, assisting and directing disembarking customers as needed.
- Briefing crew with pertinent operational and departure plan, addressing concerned follow-up items given by the crew.
- Coordinating aircraft servicing, gate operation and boarding process with proper announcements, sequence and set by RJ procedures priorities.
- Monitoring carry-on baggage before entering the aircraft.
- Following up on close-out issues and giving directions to rectify them.
- Ensuring completion of all departure related processes, involved staff and equipment in position for departure as soon as aircraft doors close.
- Reviewing flight and following up on pending issues.
Knowledge & Skills Required:
- Communication Skills
- Customer Oriented
- Decision making
- Problem solver
- Ability to work under pressure
- Travel industry knowledge
- Supervisory and follow-up skills
Qualifications:
- Minimum 4 years of related aviation experience
- High school degree
Only candidates under consideration will be contacted.
Passenger Services Supervisor employer: Royal Jordanian
Contact Detail:
Royal Jordanian Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Services Supervisor
✨Tip Number 1
Familiarise yourself with the specific airline's operations and procedures. Understanding their unique protocols will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees in the aviation industry, especially those who have worked in passenger services. They can provide valuable insights and may even refer you internally, which can significantly boost your chances.
✨Tip Number 3
Prepare for situational questions that assess your problem-solving skills under pressure. Think of examples from your past experiences where you successfully managed challenging situations, as this is crucial for a supervisory role.
✨Tip Number 4
Stay updated on the latest trends and regulations in the aviation industry. This knowledge will not only help you in discussions during the interview but also show that you are proactive and committed to your professional development.
We think you need these skills to ace Passenger Services Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Passenger Services Supervisor position. Tailor your application to highlight relevant experience and skills that match these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your aviation experience, particularly in passenger services. Use bullet points to detail your achievements and responsibilities in previous roles, focusing on customer service and supervisory skills.
Write a Compelling Cover Letter: In your cover letter, express your passion for the travel industry and your commitment to providing excellent customer service. Mention specific examples of how you've successfully handled similar responsibilities in the past, such as managing teams or resolving passenger issues.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in the aviation industry.
How to prepare for a job interview at Royal Jordanian
✨Showcase Your Customer Service Skills
As a Passenger Services Supervisor, your ability to provide excellent customer service is crucial. Be prepared to share specific examples of how you've handled difficult situations or gone above and beyond for passengers in the past.
✨Demonstrate Your Problem-Solving Abilities
The role requires quick thinking and effective decision-making. During the interview, highlight instances where you've successfully resolved issues under pressure, especially in a travel or aviation context.
✨Familiarise Yourself with Aviation Regulations
Understanding international aviation regulations is key for this position. Brush up on relevant regulations and be ready to discuss how you would ensure compliance in your role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to manage real-life scenarios, such as handling baggage irregularities or coordinating with multiple teams. Practise articulating your thought process and actions in these situations.
