Head of Supporter Experience

Head of Supporter Experience

Full-Time 44817 - 54777 Β£ / year (est.) No working from home possible
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At a Glance

  • Tasks: Lead the development of a top-notch supporter experience programme using data and technology.
  • Company: Join a dynamic organisation focused on growth and innovation in supporter engagement.
  • Benefits: Competitive salary, flexible working, and opportunities for professional development.
  • Other info: Be part of a collaborative team that values creativity and insight.
  • Why this job: Make a real difference by enhancing supporter journeys and driving impactful results.
  • Qualifications: Experience in CRM systems, problem-solving skills, and a passion for data-driven decision making.

The predicted salary is between 44817 - 54777 Β£ per year.

Role Purpose We're looking for a hands-on, digitally minded leader to build and scale a best-in-class supporter experience programme.

This is a growth-focused role for someone who enjoys creating systems, solving problems and using data to drive results.

You'll own the fundraising CRM (Access Thank Q), leading the development of supporter journeys, marketing automation, data insight and digital processes that help us attract, retain and engage supporters more effectively.

Working across Fundraising and Mar Comms, you'll help create a culture where data, technology and supporter insight underpin everything we do.

Key Responsibilities Build and Scale Our CRM

Head of Supporter Experience employer: Royal Hospital Chelsea

As a Retail Manager at our vibrant store, you will thrive in a dynamic work culture that prioritises teamwork and innovation. We offer competitive salaries, comprehensive training programmes, and ample opportunities for career advancement, all within a supportive environment that values your contributions. Join us in a location that not only boasts a thriving retail scene but also fosters a sense of community and belonging.

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Contact Details:

Royal Hospital Chelsea Recruitment Team

We think you need these skills to ace Head of Supporter Experience

Digital Leadership
Fundraising CRM Management
Data-Driven Decision Making
Marketing Automation
Supporter Journey Development
Problem-Solving Skills
Data Insight Analysis