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- Tasks: Lead a team to deliver exceptional visitor experiences and manage front of house operations.
- Company: Join the Royal Horticultural Society, a charity dedicated to inspiring everyone to grow.
- Benefits: Enjoy great benefits, including opportunities for growth and a vibrant work culture.
- Why this job: Be part of a mission to make the UK greener while enhancing visitor engagement.
- Qualifications: Experience in managing staff and visitor flows at leisure attractions is essential.
- Other info: This role requires weekend work; apply quickly as positions may close early.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Visitor Services Manager role at Royal Horticultural Society.
Location: Wisley
Contract: Permanent
Overview of the Role: With visitor numbers of over 1,300,000 a year, RHS Garden Wisley provides an unforgettable experience for a day out. To support our planned growth, we are recruiting a Visitor Services Manager to join our dedicated Front of House team. You will provide first-class customer service and support to all visitors, ensuring your team enhances the visitor experience and proactively promotes and sells memberships. Your duties will also include administration and other front of house activities. You will act as the Site Duty Manager on a rota basis.
We require experience in managing staff and visitor flows at a leisure attraction, with a strong operational background. Sound knowledge of high customer service standards is essential. You should be prepared to work some weekends, as this is a 7-day operation, with weekends being our busiest periods.
Joining the Royal Horticultural Society means becoming part of a thriving charity committed to inspiring everyone to grow. Our work spans from horticultural education and climate research to community outreach and running spectacular gardens and shows. With recent openings like RHS Garden Bridgewater and the Centre for Gardening Science at Wisley, this is an exciting time to be part of our journey to make the UK greener and more beautiful.
We value our team members' knowledge, enthusiasm, and ideas. Whether working in social media, volunteering, customer service, or marketing, every member can make a difference.
Safeguarding and Inclusion: The RHS is committed to safeguarding and promoting the welfare of children, young people, and adults at risk. We are an inclusive employer welcoming applicants from all backgrounds.
Please note: We may review applications as soon as they are received. If interested, apply promptly as the vacancy may close once we've found the right candidate. For additional support with your application, contact Sharon Ellis at sharonellis@rhs.org.uk, quoting the REQ number.
Additional Details:
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Management
- Industries: Civic and Social Organizations
Visitor Services Manager employer: Royal Horticultural Society
Contact Detail:
Royal Horticultural Society Recruiting Team
sharonellis@rhs.org.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Services Manager
✨Tip Number 1
Familiarise yourself with the Royal Horticultural Society's mission and values. Understanding their commitment to horticultural education and community outreach will help you align your responses during interviews, showcasing how your experience can contribute to their goals.
✨Tip Number 2
Network with current or former employees of the RHS, especially those in visitor services or management roles. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your ability to manage staff and enhance visitor experiences. Highlighting your operational background and customer service skills will be crucial in proving you’re the right fit for this role.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours, particularly weekends. Since this role involves managing a busy operation seven days a week, showing your willingness to adapt will reflect positively on your application.
We think you need these skills to ace Visitor Services Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Visitor Services Manager position. Tailor your application to highlight relevant experience in managing staff and visitor flows at leisure attractions.
Highlight Customer Service Skills: Emphasise your strong operational background and sound knowledge of high customer service standards in your CV and cover letter. Provide specific examples of how you've enhanced visitor experiences in previous roles.
Show Enthusiasm for the RHS: Demonstrate your passion for horticulture and the mission of the Royal Horticultural Society in your application. Mention any relevant experiences or interests that align with their commitment to inspiring everyone to grow.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism, which is crucial for a managerial role.
How to prepare for a job interview at Royal Horticultural Society
✨Showcase Your Customer Service Skills
As a Visitor Services Manager, exceptional customer service is key. Prepare examples of how you've successfully handled visitor inquiries or complaints in the past, demonstrating your ability to enhance the visitor experience.
✨Highlight Your Management Experience
Discuss your previous experience in managing staff and visitor flows at leisure attractions. Be ready to share specific instances where you effectively led a team or improved operational efficiency.
✨Demonstrate Your Passion for Horticulture
The Royal Horticultural Society values a love for gardening and nature. Research their initiatives and be prepared to express your enthusiasm for horticulture and how it aligns with the organisation's mission.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think about potential challenges you might face in this role and how you would address them, especially during busy periods.
