At a Glance
- Tasks: Manage online feedback and build brand advocacy across social channels.
- Company: Join the Royal Horticultural Society, a thriving charity passionate about gardening.
- Benefits: Enjoy a supportive environment with great benefits and opportunities for personal growth.
- Other info: Be part of a diverse team dedicated to making a difference in gardening.
- Why this job: Make a real impact by turning social audiences into active brand advocates.
- Qualifications: Strong communication skills and a passion for community engagement.
The predicted salary is between 25000 - 30000 £ per year.
As a Reviews and Social Community Assistant, this role will be responsible for:
- Managing online sentiment, responding to public feedback across review sites – including Trust Pilot, TripAdvisor and Google Reviews.
- Advocacy building, and audience trust.
- Ensuring the brand is consistently represented, culturally relevant, responsive, and aligned with organisational values — turning social audiences into active brand advocates.
- Supporting the Garden Marketing Managers on community management across RHS Gardens social channels.
To work for the Royal Horticultural Society (RHS) is to join a thriving charity, whose mission is to be there for everyone on their lifelong adventure with gardening. Everything we do is built on the transformational power of gardening – and the benefits it brings to people, places and our planet. And we couldn’t do this without our people. We’re proud of the knowledge, enthusiasm and ideas that each one of our team members brings. From working across our social media channels, to volunteering in the RHS Gardens, from serving customers in our garden centres to running national marketing campaigns, we believe that every member of the RHS team should have the opportunity to make a difference.
The RHS is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all personnel to share in this commitment. We are an inclusive employer and welcome applicants from all backgrounds.
Reviews and Social Community Assistant employer: Royal Horticultural Society
Joining the Royal Horticultural Society (RHS) as a Reviews and Social Community Assistant means becoming part of a passionate charity dedicated to the transformative power of gardening. With a strong commitment to employee growth, a vibrant work culture, and a focus on inclusivity, RHS offers unique opportunities to engage with the community while promoting environmental stewardship. Employees enjoy a supportive environment where their ideas are valued, and they can truly make a difference in people's lives through their work.
Contact Details:
Royal Horticultural Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reviews and Social Community Assistant
✨Tip Number 1
Get social! Engage with the RHS on their social media platforms. Comment on their posts, share your thoughts about gardening, and show your passion for the role. This not only gets you noticed but also demonstrates your enthusiasm for the community.
✨Tip Number 2
Network like a pro! Reach out to current or former employees of the RHS on LinkedIn. Ask them about their experiences and any tips they might have for landing a role. Building connections can give you insider knowledge and make your application stand out.
✨Tip Number 3
Prepare for the interview by researching common questions related to community management and online sentiment. Think about how you would handle specific scenarios that might arise in the role. We want you to be ready to showcase your skills and passion!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the RHS team and contributing to our mission of making gardening accessible for everyone.
We think you need these skills to ace Reviews and Social Community Assistant
Some tips for your application 🫡
Show Your Passion for Gardening:When writing your application, let your love for gardening shine through! Share any personal experiences or stories that connect you to the RHS mission. We want to see how gardening has impacted your life and how you can bring that enthusiasm to our team.
Tailor Your Application:Make sure to customise your application to highlight your skills relevant to managing online sentiment and community engagement. Use keywords from the job description to show us you understand what we're looking for. This will help your application stand out!
Be Authentic and Personable:We value authenticity, so don’t be afraid to let your personality come through in your writing. Use a friendly tone and share your thoughts on how you would engage with our audience. We’re looking for someone who can build trust and turn followers into advocates!
Apply Through Our Website:To make sure your application gets to us, apply directly through our careers portal. It’s the best way to ensure we see your application and can consider you for the role. Plus, you’ll find more info about what it’s like to work with us!
How to prepare for a job interview at Royal Horticultural Society
✨Know Your Platforms
Familiarise yourself with the review sites mentioned in the job description, like Trust Pilot and TripAdvisor. Understand how they work and what kind of feedback is typically posted there. This will help you demonstrate your knowledge during the interview and show that you're ready to manage online sentiment effectively.
✨Show Your Passion for Gardening
Since the role is with the Royal Horticultural Society, it’s crucial to express your enthusiasm for gardening. Share personal experiences or stories that highlight your connection to gardening and how it aligns with the RHS mission. This will help you connect with the interviewers on a deeper level.
✨Prepare for Community Management Scenarios
Think about potential scenarios you might face while managing social media channels. Prepare responses for handling negative feedback or turning a dissatisfied customer into a brand advocate. This shows that you can think on your feet and are ready to represent the brand positively.
✨Align with Organisational Values
Research the RHS's values and mission. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goals. This will demonstrate that you’re not just looking for a job, but that you genuinely want to be part of their mission to promote gardening.
