At a Glance
- Tasks: Provide outstanding customer service and support to students with non-academic enquiries.
- Company: Join Royal Holloway, a vibrant university with a commitment to equality and inclusion.
- Benefits: Enjoy generous leave, training opportunities, and a pension scheme with employer contributions.
- Other info: Work in a beautiful campus near Windsor Great Park, with excellent career growth opportunities.
- Why this job: Make a real difference in students' lives while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and strong IT and organisational skills are essential.
The predicted salary is between 26805 - 26805 € per year.
Salary £26,805 per annum pro rata - including London Allowance. This is the expected starting salary for this post. Appointment at a higher point may be made for candidates who demonstrate exceptional skills and experience relevant to the role.
Post Type: Full Time
Weeks per Year: 52
Closing Date: 23.59 hours BST on Sunday 31 May 2026
Reference: 0326-085-R
Right to work: Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006.
Full-Time, Fixed-Term until 31 December 2026. We are also happy to consider offering this role on a part-time/job share basis for 2-3 days per week.
Applications are invited for the post of Student Services Centre Advisor in the Student Services Centre in Student Administration. Student Administration is responsible for all central administrative functions involved in the student lifecycle. The Student Services Centre within Student Administration has been designed to provide a central point of contact for all non-academic enquiries and services, making it easy for students to obtain the information and help they need.
It is expected that staff who work in this team will develop a breadth of knowledge across all professional services and demonstrate a commitment to our vision and service standards. The Student Services Centre is dedicated to providing outstanding customer service, and staff in this role are key to the success of the service.
Candidates should have experience of working in a busy customer service environment. Excellent IT and organisational skills and the ability to work under pressure are essential. The role-holder will work closely with other colleagues in the Student Administration team, as well as colleagues from other Professional Services, to ensure that a well-coordinated service is provided to students.
In return we offer a highly competitive rewards and benefits package including:
- Generous annual leave entitlement
- Training and Development opportunities
- Pension Scheme with generous employer contribution
- Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing
- Free parking
The post is based in Egham, Surrey where the College is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.
For an informal discussion about the post, please contact Sarah Taylor on Sarah.Taylor@rhul.ac.uk or +44 (0)1784 276641. For queries on the application process the Human Resources Department can be contacted by email at: recruitment@rhul.ac.uk. Please quote the reference: 0326-085-R.
This position is not eligible for hybrid working. Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history.
More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our Equality and Diversity Intranet page.
Student Services Centre Advisor in Surrey employer: Royal Holloway
Royal Holloway offers a vibrant and supportive work environment for the Student Services Centre Advisor role, situated in the picturesque Egham campus near Windsor Great Park. Employees benefit from a competitive salary, generous annual leave, and extensive training and development opportunities, all while contributing to a culture that prioritises outstanding customer service and inclusivity. With additional perks such as a pension scheme, Cycle to Work initiatives, and free parking, this position is ideal for those seeking meaningful employment in a dynamic educational setting.
StudySmarter Expert Advice🤫
We think this is how you could land Student Services Centre Advisor in Surrey
✨Tip Number 1
Get to know the company! Research Royal Holloway and its values. Understanding their commitment to equality, diversity, and inclusion will help you align your answers during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing outstanding service, think of examples from your past experiences where you’ve gone above and beyond for customers. We want to hear those stories when you get the chance to chat with us!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work in the Student Services Centre. Plus, it shows initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Make sure to highlight your IT and organisational skills in your discussions, as they’re key for this role.
We think you need these skills to ace Student Services Centre Advisor in Surrey
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of a Student Services Centre Advisor. We want to see how you can bring your customer service skills to our team!
Show Off Your IT Skills:Since excellent IT skills are essential for this role, don’t forget to mention any relevant software or systems you’re familiar with. We love tech-savvy candidates who can hit the ground running!
Demonstrate Your Organisational Skills:Working under pressure is part of the job, so share examples of how you've successfully managed multiple tasks in a busy environment. We appreciate candidates who can juggle responsibilities with ease!
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, so don’t miss out!
How to prepare for a job interview at Royal Holloway
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Student Services Centre Advisor. Familiarise yourself with the key functions of the Student Administration team and how they support students. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing outstanding customer service, prepare examples from your past experiences where you've excelled in busy environments. Think about specific situations where you resolved issues or went above and beyond for customers, as this will highlight your suitability for the position.
✨Demonstrate Teamwork and Collaboration
The job requires working closely with colleagues across various professional services. Be ready to discuss how you've successfully collaborated with others in previous roles. Share stories that illustrate your ability to work as part of a team and contribute to a well-coordinated service.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the Student Services Centre and its vision. This shows your genuine interest in the role and helps you assess if it's the right fit for you. Consider asking about training opportunities or how the team measures success in delivering services.
