At a Glance
- Tasks: Deliver exceptional customer service at our university accommodation reception.
- Company: Join a supportive university team focused on inspirational service.
- Benefits: Earn £14.69 per hour, enjoy flexible shifts, and access great perks.
- Other info: Work in a beautiful campus environment with excellent career development opportunities.
- Why this job: Make a difference in students' lives while gaining valuable experience.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 14 - 15 € per hour.
Salary £14.69 per hour (including London Allowance)
Post Type: Part Time
Weeks per Year: 52
Closing Date: 23.59 hours BST on Thursday 28 May 2026
Reference: 0326-093-R
Right to work: Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006.
Casual, Fixed-term (until 30 June 2027)
Applications are invited for the post of Residential Customer Service Advisor in the Residential Services Team. We are seeking two motivated, customer-focused individuals to deliver a high standard of reception services, ensuring that our students, staff, and visitors enjoy an excellent experience in line with our Commercial Services mission of delivering Inspirational Customer Service.
As key members of the team, the post holders will provide front-facing reception services in person, via email, and over the phone. They will be the primary point of contact for residential service enquiries, requests, and associated administrative tasks. Based in our university accommodation reception areas, the role will involve working closely with colleagues in the department and across other Professional Services to ensure a seamless approach to supporting our core student residences and seasonal commercial activities.
The ideal candidates will have previous experience in a reception or customer service role, ideally within a residential or accommodation setting. They should demonstrate a passion for delivering Inspirational Customer Service and possess good administration, communication, organisational, problem-solving skills and strong IT skills. An understanding of the evolving digital landscape is essential.
Applicants should be comfortable working in a fast-paced, sometimes high-pressure environment on a shift-based rotation. These are casual positions, allowing you to select shifts based on your availability. Shifts may include weekends, mornings, and evenings.
In return we offer a highly competitive rewards and benefits package including:
- Training and Development opportunities
- Pension Scheme with generous employer contribution
- Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing
- Free parking
The posts are based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London. This position is not eligible for hybrid working.
Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history. More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our Equality and Diversity Intranet page.
Residential Customer Service Advisor (Casual) in Surrey employer: Royal Holloway
Royal Holloway University offers a vibrant and inclusive work environment, where employees are valued for their contributions to delivering Inspirational Customer Service. Located in the picturesque Egham, Surrey, our campus provides a supportive atmosphere with ample opportunities for training and development, alongside a competitive benefits package that includes a pension scheme and various employee schemes. Join us to be part of a team that prioritises equality, diversity, and a commitment to excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Residential Customer Service Advisor (Casual) in Surrey
✨Tip Number 1
Get to know the company! Research Royal Holloway and their values. When you understand what they stand for, you can tailor your approach and show how you fit into their mission of delivering Inspirational Customer Service.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, being able to express yourself clearly and confidently is key. Try role-playing common scenarios with a friend to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work in the Residential Services Team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest updates and opportunities directly from us at StudySmarter.
We think you need these skills to ace Residential Customer Service Advisor (Casual) in Surrey
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Residential Customer Service Advisor. We want to see your passion for delivering Inspirational Customer Service shine through!
Show Off Your Communication Skills:Since this role involves a lot of interaction with students, staff, and visitors, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect how you would engage with others in person, via email, and over the phone.
Highlight Relevant Experience:If you've worked in a reception or customer service role before, make sure to mention it! We love seeing candidates who have hands-on experience in similar environments, especially within residential or accommodation settings.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Royal Holloway
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences in reception or customer service roles, especially in residential settings. Think of specific examples where you delivered excellent service or resolved a challenging situation.
✨Showcase Your Communication Skills
As a Residential Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and confidently. You might be asked to role-play a scenario, so be prepared to demonstrate how you'd handle inquiries or complaints over the phone or in person.
✨Familiarise Yourself with the University’s Values
Research the university's mission and values, particularly their focus on Inspirational Customer Service. Be ready to explain how your personal values align with theirs and how you can contribute to creating a positive experience for students and visitors.
✨Prepare for a Fast-Paced Environment
Since the role involves working in a high-pressure environment, think about how you manage stress and prioritise tasks. Be prepared to share examples of how you've successfully handled busy periods in past jobs, showcasing your organisational and problem-solving skills.
