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- Tasks: Support users with the Banner student record system and enhance internal processes.
- Company: Join Royal Holloway, a vibrant university committed to equality and diversity.
- Benefits: Enjoy generous leave, training opportunities, hybrid working, and various employee perks.
- Why this job: Be part of a dynamic team making a real impact in student administration.
- Qualifications: IT literacy and strong interpersonal skills are essential; experience with similar systems is a plus.
- Other info: Located in beautiful Egham, close to Windsor Great Park and London.
The predicted salary is between 24100 - 29000 £ per year.
Salary £28,172 to £32,639 per annum - including London Allowance
Post Type: Full Time
Closing Date: 23.59 hours GMT on Sunday 02 February 2025
Reference: 0125-001
Right to work: Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006.
Full time, Permanent
Applications are invited for the post of Student Systems Officer in the Student Administration Department. As part of our continued commitment to enhancing the efficiency and effectiveness of our internal systems, this key appointment will work closely with the Student Systems Senior Manager in assisting business users with support using the Banner student record system, delivering excellent customer service while also contributing to its ongoing continuous development.
The successful candidate will be IT literate, possess excellent interpersonal skills, have a good understanding of the Banner student record system or similar system and have an interest in developing their knowledge of systems management.
In return we offer a highly competitive rewards and benefits package including:
- Generous annual leave entitlement
- Training and Development opportunities
- Pension Scheme with generous employer contribution
- Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing
- Free parking
The post is based in Egham, Surrey where the College is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London. The university has adopted hybrid working for some roles therefore some remote working may be possible for this role.
Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history.
Student Systems Officer employer: Royal Holloway
Contact Detail:
Royal Holloway Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Systems Officer
✨Tip Number 1
Familiarise yourself with the Banner student record system or similar systems. Understanding how these systems work will not only help you in the interview but also demonstrate your proactive approach to learning and development.
✨Tip Number 2
Highlight your customer service skills during networking opportunities. Since the role involves delivering excellent customer service, sharing examples of how you've successfully assisted users in the past can set you apart from other candidates.
✨Tip Number 3
Connect with current or former employees of the Student Administration Department on LinkedIn. They can provide valuable insights into the team culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Stay updated on trends in student administration and systems management. Being knowledgeable about current developments in this field can give you an edge in discussions during interviews and show your commitment to continuous improvement.
We think you need these skills to ace Student Systems Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Student Systems Officer position. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise any experience you have with student record systems, particularly the Banner system or similar. Provide specific examples of how you've used these systems to improve efficiency or customer service.
Showcase Interpersonal Skills: Since the role requires excellent interpersonal skills, include examples in your application that demonstrate your ability to communicate effectively with diverse groups, resolve conflicts, and provide exceptional customer service.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Royal Holloway
✨Know Your Systems
Familiarise yourself with the Banner student record system or similar systems. Be prepared to discuss your experience and how you can contribute to its development and support.
✨Showcase Your Interpersonal Skills
As a Student Systems Officer, excellent customer service is key. Prepare examples of how you've successfully interacted with users or resolved issues in the past.
✨Demonstrate IT Literacy
Be ready to discuss your technical skills and any relevant software you've used. Highlight your ability to learn new systems quickly, as this will be crucial for the role.
✨Emphasise Continuous Development
Express your interest in ongoing training and development opportunities. Show that you're eager to enhance your knowledge in systems management and contribute to the team's growth.
