At a Glance
- Tasks: Provide exceptional reception services to students, staff, and visitors.
- Company: Royal Holloway, a prestigious university with a commitment to customer service.
- Benefits: Flexible shifts, competitive benefits, training opportunities, and a pension scheme.
- Other info: Perfect for students seeking part-time work with flexible hours.
- Why this job: Join a vibrant community and enhance your customer service skills in a dynamic environment.
- Qualifications: Previous customer service experience and strong communication skills.
The predicted salary is between 12 - 15 € per hour.
Royal Holloway seeks a Residential Customer Service Advisor for a casual role in Egham, Surrey. The successful candidates will provide exceptional reception services to students, staff, and visitors, maintaining high standards per our Inspirational Customer Service mission.
Ideal applicants will have previous customer service experience, strong communication, organizational skills and be comfortable in fast-paced environments.
This part-time position offers flexibility in shift scheduling, along with a competitive benefits package including training opportunities and a pension scheme.
Residential Reception & Customer Service Advisor (Casual) employer: Royal Holloway
Royal Holloway is an excellent employer, offering a vibrant work culture that prioritises exceptional customer service and community engagement. Located in Egham, Surrey, this role provides flexible scheduling and a competitive benefits package, including training opportunities for personal and professional growth, making it an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Residential Reception & Customer Service Advisor (Casual)
✨Tip Number 1
Make sure to research Royal Holloway and their customer service mission. Understanding their values will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with students, staff, and visitors, being able to express yourself clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Don’t underestimate the power of a friendly smile and positive attitude. In a fast-paced environment, showing that you can stay upbeat and approachable will make a great impression on both interviewers and future colleagues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Residential Reception & Customer Service Advisor (Casual)
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous customer service experience you have. We want to see how you've gone above and beyond for customers in the past, so share those stories!
Tailor Your Application:Don’t just send a generic application! We love it when candidates tailor their CV and cover letter to match our mission of Inspirational Customer Service. Show us why you're the perfect fit for this role.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Remember, first impressions count!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Royal Holloway
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you’ve handled difficult situations in the past and what exceptional service means to you. This will show that you align with their Inspirational Customer Service mission.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated with customers or resolved conflicts. This will demonstrate your ability to connect with students, staff, and visitors.
✨Demonstrate Organisational Skills
Think about times when you had to juggle multiple tasks in a fast-paced environment. Be prepared to share specific examples that highlight your organisational skills and how you prioritise tasks. This will reassure them that you can handle the demands of the role.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the role or the team culture. This shows your genuine interest in the position and helps you assess if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewer and make a memorable impression.
