At a Glance
- Tasks: Deliver exceptional customer service at our university accommodation reception.
- Company: Join a vibrant university team dedicated to inspiring customer experiences.
- Benefits: Competitive pay, training opportunities, and perks like free parking and cycle schemes.
- Other info: Flexible shifts available, perfect for balancing work with studies.
- Why this job: Be the friendly face that helps students and visitors feel welcome and supported.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 14 - 15 € per hour.
Applications are invited for the post of Residential Customer Service Advisor in the Residential Services Team. We are seeking two motivated, customer-focused individuals to deliver a high standard of reception services, ensuring that our students, staff, and visitors enjoy an excellent experience in line with our Commercial Services mission of delivering Inspirational Customer Service.
As key members of the team, the post holders will provide front-facing reception services in person, via email, and over the phone. They will be the primary point of contact for residential service enquiries, requests, and associated administrative tasks. Based in our university accommodation reception areas, the role will involve working closely with colleagues in the department and across other Professional Services to ensure a seamless approach to supporting our core student residences and seasonal commercial activities.
The ideal candidates will have previous experience in a reception or customer service role, ideally within a residential or accommodation setting. They should demonstrate a passion for delivering Inspirational Customer Service and possess good administration, communication, organisational, problem-solving skills and strong IT skills. An understanding of the evolving digital landscape is essential. Applicants should be comfortable working in a fast-paced, sometimes high-pressure environment on a shift-based rotation. These are casual positions, allowing you to select shifts based on your availability. Shifts may include weekends, mornings, and evenings.
In return we offer a highly competitive rewards and benefits package including:
- Training and Development opportunities
- Pension Scheme with generous employer contribution
- Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing
- Free parking
The posts are based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London. This position is not eligible for hybrid working.
Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history. More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our Equality and Diversity Intranet page.
Residential Customer Service Advisor (Casual) employer: Royal Holloway
Royal Holloway University offers a vibrant and inclusive work environment, where employees are valued for their contributions to delivering Inspirational Customer Service. Located in the picturesque Egham, Surrey, our campus provides a supportive atmosphere with ample opportunities for training and development, alongside a competitive benefits package that includes a pension scheme and various employee schemes. Join us to be part of a team that prioritises equality, diversity, and personal growth while making a meaningful impact on the student experience.
StudySmarter Expert Advice🤫
We think this is how you could land Residential Customer Service Advisor (Casual)
✨Tip Number 1
Get to know the company! Research Royal Holloway and their values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit into their culture.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face as a Residential Customer Service Advisor. Role-play with a friend or family member to boost your confidence and communication skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend university events. Building relationships can give you insider tips and even a foot in the door when applying through our website.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Residential Customer Service Advisor (Casual)
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience you have in customer service roles. We want to see how you've gone above and beyond to deliver great service, especially in a fast-paced environment like ours.
Tailor Your Application:Don’t just send the same application everywhere! Take a moment to tailor your CV and cover letter to this specific role. Mention why you’re excited about working with us at Royal Holloway and how you fit into our mission of delivering Inspirational Customer Service.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Royal Holloway
✨Know Your Customer Service Basics
Brush up on the key principles of customer service, especially in a residential setting. Be ready to share examples of how you've handled customer queries or complaints in the past, showcasing your problem-solving skills and ability to stay calm under pressure.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand what the Residential Customer Service Advisor role entails. Think about how your previous experience aligns with the responsibilities listed, and prepare to discuss specific instances where you've excelled in similar tasks.
✨Practice Your Communication Skills
Since this role involves front-facing reception services, practice clear and confident communication. You might want to do mock interviews with friends or family, focusing on articulating your thoughts clearly and maintaining a friendly tone, as this will be crucial when interacting with students and visitors.
✨Show Your Passion for Inspirational Customer Service
During the interview, express your enthusiasm for delivering exceptional customer service. Share your understanding of what 'Inspirational Customer Service' means to you and how you plan to embody that in your role. This will demonstrate your alignment with the university's mission and values.
