At a Glance
- Tasks: Provide top-notch customer service for non-academic student enquiries.
- Company: Royal Holloway, a supportive and vibrant university community.
- Benefits: Generous benefits package, including free parking, annual leave, and pension scheme.
- Other info: Full-time role based in Egham, Surrey with great career development opportunities.
- Why this job: Join a dynamic team and make a difference in student experiences.
- Qualifications: Strong IT skills and previous customer service experience required.
The predicted salary is between 25000 - 32000 € per year.
Royal Holloway is inviting applications for the position of Student Services Centre Advisor. This full-time role is based in Egham, Surrey, and is focused on providing outstanding customer service for all non-academic student enquiries.
The successful candidate will work closely with various teams and is expected to have strong IT skills and experience in customer service. In return, a generous benefits package including annual leave and pension scheme is offered.
Student Services Desk Advisor - Free Parking in Egham employer: Royal Holloway
Royal Holloway is an excellent employer, offering a vibrant work culture that prioritises employee well-being and development. Located in the picturesque town of Egham, Surrey, employees benefit from a generous package including free parking, annual leave, and a robust pension scheme, all while being part of a supportive team dedicated to enhancing the student experience.
StudySmarter Expert Advice🤫
We think this is how you could land Student Services Desk Advisor - Free Parking in Egham
✨Tip Number 1
Make sure you research Royal Holloway and its values before your interview. Knowing what they stand for will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different student enquiries and be ready to share examples from your past experiences. We want to see how you shine in those situations.
✨Tip Number 3
Don’t forget to highlight your IT skills during the interview. Be prepared to discuss any relevant software or systems you've used, as this is key for the Student Services Desk Advisor role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Student Services Desk Advisor - Free Parking in Egham
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to help others, so share specific examples that showcase your skills.
Tailor Your Application:Don’t just send a generic application! We love it when candidates tailor their CV and cover letter to the role. Mention how your skills align with the responsibilities of a Student Services Desk Advisor.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read, so avoid fluff and get straight to the good stuff!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and is considered promptly!
How to prepare for a job interview at Royal Holloway
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service principles. Think about how you would handle common student enquiries and be ready to share examples from your past experiences that showcase your problem-solving skills.
✨Familiarise Yourself with IT Tools
Since strong IT skills are a must for this role, make sure you're comfortable with common software and tools used in customer service. If you know what systems the university uses, mention them during the interview to show your preparedness.
✨Research Royal Holloway
Take some time to learn about Royal Holloway and its values. Understanding their mission and how the Student Services Centre fits into the bigger picture will help you tailor your answers and demonstrate your genuine interest in the role.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about team dynamics, challenges faced by the Student Services Centre, or opportunities for professional development. This shows your enthusiasm and engagement.
