Right to work: Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006.
Full-Time, Fixed-Term (until March 2028)
Applications are invited for the post of Student Services Centre Assistant Manager (Enquiry Management) in the Student Administration Directorate.
Student Administration is responsible for delivering core administrative functions related to the student journey from Enrolment to Completion. The Directorate is part of the wider Student Journey Division which is focused on delivering an excellent student and staff experience by developing and delivering effective and efficient services and support.
The Student Services Centre within Student Administration has been designed to providea central pointof contact for all non-academic enquiries and services, making it easy for students to obtain the information and help they need. Theteamis focused on delivering an excellent student experience by developing and delivering effective and efficient services to support students through their journey at the University.
Candidates should demonstrate a commitment to delivering excellent customer service putting students at the heart of everything we do. They should have a proven ability to innovate; utilising excellent IT, organisational and interpersonal skills. In addition, they must be able to work under pressure and respond quickly and effectively to changing requirements in a busy environment.
The role-holder will work closely with other colleagues across Professional Services, to ensure that a well-co-ordinated service is provided to students.
In return we offer a highly competitive rewards and benefits package including:
- Generous annual leave entitlement
- Training and Development opportunities
- Pension Scheme with generous employer contribution
- Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing.
- Free parking
The post is based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.
This position is not eligible for hybrid working.
For queries on the application process theHuman Resources Department can be contacted by email at: recruitment@rhul.ac.uk
1026-338
Closing Date:23:59, Sunday 1 November 2026
Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history. More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our Equality and Diversity Intranet page .
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Student Services Centre Assistant Manager (Enquiry Management) in Egham employer: Royal Holloway
Royal Holloway, University of London is an exceptional employer that fosters a supportive and inclusive work environment for its Peer Mentors. With a commitment to equality, diversity, and inclusion, the university offers valuable opportunities for personal and professional growth while allowing you to make a meaningful impact on the lives of new students. Located in a vibrant academic community, this role not only provides competitive pay but also enhances your leadership and communication skills, making it a rewarding experience for all involved.
