At a Glance
- Tasks: Provide outstanding customer service and support to students with non-academic enquiries.
- Company: Join Royal Holloway, a vibrant university with a commitment to equality and inclusion.
- Benefits: Enjoy generous leave, training opportunities, and a pension scheme with employer contributions.
- Other info: Work in a beautiful campus near Windsor Great Park, with excellent career growth opportunities.
- Why this job: Make a real difference in students' lives while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and strong IT and organisational skills are essential.
The predicted salary is between 26805 - 26805 € per year.
Salary £26,805 per annum pro rata - including London Allowance. This is the expected starting salary for this post. Appointment at a higher point may be made for candidates who demonstrate exceptional skills and experience relevant to the role.
Post Type: Full Time
Weeks per Year: 52
Closing Date: 23:59 hours BST on Sunday 31 May 2026
Reference: 0326-085-R
Right to work: Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006.
Full-Time, Fixed-Term until 31 December 2026. We are also happy to consider offering this role on a part-time/job share basis for 2-3 days per week.
Applications are invited for the post of Student Services Centre Advisor in the Student Services Centre in Student Administration. Student Administration is responsible for all central administrative functions involved in the student lifecycle. The Student Services Centre within Student Administration has been designed to provide a central point of contact for all non-academic enquiries and services, making it easy for students to obtain the information and help they need.
It is expected that staff who work in this team will develop a breadth of knowledge across all professional services and demonstrate a commitment to our vision and service standards. The Student Services Centre is dedicated to providing outstanding customer service, and staff in this role are key to the success of the service.
Candidates should have experience of working in a busy customer service environment. Excellent IT and organisational skills and the ability to work under pressure are essential. The role-holder will work closely with other colleagues in the Student Administration team, as well as colleagues from other Professional Services, to ensure that a well-coordinated service is provided to students.
In return we offer a highly competitive rewards and benefits package including:
- Generous annual leave entitlement
- Training and Development opportunities
- Pension Scheme with generous employer contribution
- Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing
- Free parking
The post is based in Egham, Surrey where the College is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.
For an informal discussion about the post, please contact Sarah Taylor on Sarah.Taylor@rhul.ac.uk or +44 (0)1784 276641. For queries on the application process the Human Resources Department can be contacted by email at: recruitment@rhul.ac.uk. Please quote the reference: 0326-085-R.
This position is not eligible for hybrid working. Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history.
More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our Equality and Diversity Intranet page.
Student Services Centre Advisor in Egham employer: Royal Holloway
Royal Holloway offers a vibrant and supportive work environment for Student Services Centre Advisors, where your contributions directly enhance the student experience. With a commitment to professional development, generous annual leave, and a range of employee benefits including a pension scheme and various support schemes, you will thrive in a beautiful campus setting near Windsor Great Park, just a short commute from London. Join us in our mission to provide outstanding customer service while enjoying a culture that values equality, diversity, and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Student Services Centre Advisor in Egham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the Student Services Centre. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service. Think about your past experiences and how they relate to the role. We want you to shine and show off those organisational skills!
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to speak with the hiring team, let them know why you’re excited about working in the Student Services Centre. Passion can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Royal Holloway.
We think you need these skills to ace Student Services Centre Advisor in Egham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Student Services Centre Advisor role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Show Off Your Skills:We want to see your excellent IT and organisational skills shine through. Use specific examples from your past roles to demonstrate how you've successfully managed tasks under pressure. This will help us understand how you can contribute to our team.
Be Personable:Since this role is all about providing outstanding customer service, let your personality come through in your application. We love candidates who can connect with others, so don’t be afraid to show us your friendly side!
Apply Through Our Website:Remember to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Royal Holloway
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Student Services Centre Advisor. Familiarise yourself with the key functions of the Student Administration team and how they support students. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing outstanding customer service, be ready to share specific examples from your past experiences. Think of situations where you successfully handled difficult queries or went above and beyond for a customer. This will show that you have the right skills and attitude for the job.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. These might involve dealing with a challenging student enquiry or managing multiple tasks under pressure. Practise your responses to these types of questions so you can showcase your problem-solving abilities and organisational skills effectively.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you determine if the position is the right fit for you.
