At a Glance
- Tasks: Lead a team to enhance student services and support throughout their university journey.
- Company: Join a prestigious university dedicated to excellent student experiences.
- Benefits: Enjoy generous leave, training opportunities, and a supportive work environment.
- Other info: Work in a beautiful campus near Windsor Great Park with great transport links.
- Why this job: Make a real difference in students' lives while developing your career.
- Qualifications: Strong customer service skills and ability to innovate in a busy setting.
The predicted salary is between 25112 - 30692 £ per year.
Applications are invited for the post of Student Services Centre Manager in the Student Administration Directorate. Student Administration is responsible for delivering core administrative functions related to the student journey from Enrolment to Completion. The Directorate is part of the wider Student Journey Division which is focused on delivering an excellent student and staff experience by developing and delivering effective and efficient services and support.
The Student Services Centre within Student Administration has been designed to provide a central point of contact for all non-academic enquiries and services, making it easy for students to obtain the information and help they need. The team is focused on delivering an excellent student experience by developing and delivering effective and efficient services to support students through their journey at the University.
Candidates should demonstrate a commitment to delivering excellent customer service putting students at the heart of everything we do. They should have a proven ability to innovate; utilising excellent IT, organisational and interpersonal skills. In addition, they must be able to work under pressure and respond quickly and effectively to changing requirements in a busy environment. The role-holder will work closely with other colleagues across Professional Services, to ensure that a well-co-ordinated service is provided to students.
In return we offer a highly competitive rewards and benefits package including:
- Generous annual leave entitlement
- Training and Development opportunities
- Pension Scheme with generous employer contribution
- Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing
- Free parking
The post is based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London. This position is not eligible for hybrid working.
Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history.
Student Services Centre Manager in London employer: Royal Holloway, University of London
Royal Holloway, University of London is an exceptional employer that fosters a vibrant and inclusive work culture, prioritising respect, innovation, and diversity. With a strong commitment to employee development, the university offers generous benefits, including flexible working arrangements, extensive training opportunities, and a supportive environment for research and teaching excellence. Located in the picturesque Egham, Surrey, employees enjoy a beautiful campus setting while being conveniently close to London, enhancing both professional and personal life.
Contact Details:
Royal Holloway, University of London Recruitment Team
