Right to work: Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006.
Full Time, Permanent
Applications are invited for the post of Student Services Centre Manager in the Student Administration Directorate.
Student Administration is responsible for delivering core administrative functions related to the student journey from Enrolment to Completion. The Directorate is part of the wider Student Journey Division which is focused on delivering an excellent student and staff experience by developing and delivering effective and efficient services and support.
The Student Services Centre within Student Administration has been designed to provide a central point of contact for all non-academic enquiries and services, making it easy for students to obtain the information and help they need. The team is focused on delivering an excellent student experience by developing and delivering effective and efficient services to support students through their journey at the University.
Candidates should demonstrate a commitment to delivering excellent customer service putting students at the heart of everything we do. They should have a proven ability to innovate; utilising excellent IT, organisational and interpersonal skills. In addition, they must be able to work under pressure and respond quickly and effectively to changing requirements in a busy environment.
The role-holder will work closely with other colleagues across Professional Services, to ensure that a well-co-ordinated service is provided to students.
In return we offer a highly competitive rewards and benefits package including:
Generous annual leave entitlement
Training and Development opportunities
Pension Scheme with generous employer contribution
Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing.
Free parking
The post is based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.
This position is not eligible for hybrid working.
For an informal discussion about the post, please contact Bryony Jones on Bryony.Jones@royalholloway.ac.uk.
For queries on the application process the Human Resources Department can be contacted by email at: recruitment@rhul.ac.uk.
Please quote the reference: 1026-333
Closing Date: 23:59, Sunday 1 November 2026
Interview Date: Thursday 12 November 2026
Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history. More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our Equality and Diversity Intranet page.
Proud member of the Disability Confident employer scheme
Student Services Centre Manager
Company: Royal Holloway University of London Salary: £49,979 to £59,125 a year Hours: Full-time Location: Surrey, TW20 0EX Working pattern: On-site Job type: Permanent Posting date: 2 Oct 2026 Closing date: 1 Nov 2026
Summary
Right to work: Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006.
Full Time, Permanent
Applications are invited for the post of Student Services Centre Manager in the Student Administration Directorate.
Student Administration is responsible for delivering core administrative functions related to the student journey from Enrolment to Completion. The Directorate is part of the wider Student Journey Division which is focused on delivering an excellent student and staff experience by developing and delivering effective and efficient services and support.
The Student Services Centre within Student Administration has been designed to provide a central point of contact for all non-academic enquiries and services, making it easy for students to obtain the information and help they need. The team is focused on delivering an excellent student experience by developing and delivering effective and efficient services to support students through their journey at the University.
Candidates should demonstrate a commitment to delivering excellent customer service putting students at the heart of everything we do. They should have a proven ability to innovate; utilising excellent IT, organisational and interpersonal skills. In addition, they must be able to work under pressure and respond quickly and effectively to changing requirements in a busy environment.
The role-holder will work closely with other colleagues across Professional Services, to ensure that a well-co-ordinated service is provided to students.
In return we offer a highly competitive rewards and benefits package including:
Generous annual leave entitlement
Training and Development opportunities
Pension Scheme with generous employer contribution
Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing.
Free parking
The post is based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.
This position is not eligible for hybrid working.
For an informal discussion about the post, please contact Bryony Jones on Bryony.Jones@royalholloway.ac.uk.
For queries on the application process the Human Resources Department can be contacted by email at: recruitment@rhul.ac.uk.
Please quote the reference: 1026-333
Closing Date: 23:59, Sunday 1 November 2026
Interview Date: Thursday 12 November 2026
Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history. More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our Equality and Diversity Intranet page.
Proud member of the Disability Confident employer scheme
About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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Student Services Centre Manager in Egham employer: Royal Holloway, University of London
Royal Holloway, University of London is an exceptional employer that fosters a vibrant and inclusive work culture, prioritising respect, innovation, and diversity. With a strong commitment to employee development, the university offers generous benefits, including flexible working arrangements, extensive training opportunities, and a supportive environment for research and teaching excellence. Located in the picturesque Egham, Surrey, employees enjoy a beautiful campus setting while being conveniently close to London, enhancing both professional and personal life.
Contact Details:
Royal Holloway, University of London Recruitment Team
