At a Glance
- Tasks: Support daily operations at The Packhorse and deliver an excellent customer experience.
- Company: Join the vibrant Royal Holloway Students' Union community.
- Benefits: Enjoy 22 days annual leave, employee discounts, and wellbeing support.
- Other info: Flexible hours with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team shaping student life and enhancing experiences.
- Qualifications: Hospitality leadership experience and a passion for outstanding service.
The predicted salary is between 34341 - 38334 £ per year.
Location: Royal Holloway Students' Union
Salary: £34,341 - £38,334 per year
The role
We're looking for an enthusiastic and motivated Deputy Manager to support the day-to-day running of The Packhorse (Pub). Working closely with the Packhorse Manager, you'll help deliver an excellent customer experience, lead operations during busy periods, support and develop the venue team, and ensure the smooth running of events and daily activities. You'll also maintain high standards of compliance and health and safety, and play an active role in driving business performance through promotions, service improvements and operational excellence.
This is a fantastic opportunity for someone with hospitality leadership experience who enjoys working in a fast-paced environment and is passionate about delivering outstanding service.
About us
Royal Holloway Students' Union (RHSU) is a vibrant, student-led organisation at the heart of the Royal Holloway, University of London community. Dedicated to enhancing the student experience, RHSU delivers a wide range of services, activities, and opportunities that support student life, wellbeing, and development. With a strong focus on community, inclusion, and innovation, the Union plays a vital role in shaping a positive and engaging university experience.
Our work focuses on:
- Building Communities for all Students
- Building Stronger Student Voice and Representation
- Providing Inclusive Activity and Spaces
- Providing Advice and Advocating for Students
We're committed to fostering a collaborative, inclusive culture and investing in our people, infrastructure, and sustainability to ensure we're fit for the future. If you're excited to challenge the status quo and help shape student life, we'd love to have you on our team!
Benefits
We offer an extensive benefits policy including the following:
- 22 days annual leave, rising each year up to 27 days (plus the 8 bank holidays)
- 8 extra days off during our winter closure
- Birthday day off and 0.5 day "Milestone Day" for special life events
- Employee discounts and savings opportunities
- Contributory pension scheme
- Wellbeing support including a Non-contributory Health Cash Plan and Cycle to Work Scheme
- Hours based on a 35 hour/week
- 5 half-days of Development Leave for personal or professional growth
Job Type: Full-time, Permanent
Grade and salary range: Grade 5, £34,341 - £38,334. Salary is subject to RHSU's Pay & Reward Policy.
Hours of Work: 35 hours per week. Working in the evening will be needed as part of the normal working pattern.
Closing date: Sunday 30th of August 2026
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Contact Details:
Royal Holloway, University of London Recruitment Team