Clearing Call Centre Operators (2025)

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Clearing Call Centre Operators (2025)

Student Recruitment

Location

Egham

Post Type

Part Time

Closing Date

23.59 hours BST on Sunday 29 June 2025

Reference

0525-093

Right to work: Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006.

About The Role

Clearing plays a vital part in Royal Holloway’s recruitment of Undergraduate students. We are looking for around 20 people to help field calls from students interested in coming to Royal Holloway via Clearing.

Clearing is a special application route for students that opens from July through UCAS. It is only for students who already have completed their high school qualifications (e.g., A-Levels, BTEC, etc.) and have their final grades. Interested students contact Universities with available places, receive verbal offers, and then accept which of these verbal offers they would like to accept via UCAS.

At Royal Holloway, Clearing applicants who phone us are screened by a Front-line call centre on UK Results Day, which can see a list of our Clearing entry requirements. If callers meet these requirements, they are transferred to a Decision-making call centre where they are formally assessed by a Royal Holloway staff member.

We are seeking 20 students to staff our Front-line call centre.

We Are Looking For People Who Have

• Excellent Customer Service skills
• Comfortable taking phone calls
• Good IT skills

Hours

Training: Wednesday 13 Aug, 12 – 2 pm

Shift: Thursday 14 Aug, 7.30 am – 4 pm

Lunch will be provided on Thursday 14 Aug.

Location:

Windsor Building, Royal Holloway, Egham

Pay: £13.72 per hour

To apply, please complete the online application form by selecting Apply Online below.

If you are already a Student Ambassador employed by Student Recruitment, please contact SAScheme@rhul.ac.uk to express your interest; you do not need to complete this application form.

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Apply Online

Job share or part-time hours: Applications are welcome from people wishing to job share or work part-time hours.

This position is not eligible for hybrid working.

Royal Holloway is committed to equality, diversity, and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history. More information on our EDI initiatives and staff diversity networks can be found on our Equality and Diversity Intranet page.

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