At a Glance
- Tasks: Provide friendly support to students and visitors, handling enquiries and administrative tasks.
- Company: Join the vibrant Royal Holloway community and be part of campus life.
- Benefits: Flexible hours, competitive pay, and a chance to enhance your skills.
- Other info: Zero hours contract with up to 20 hours per week during term time.
- Why this job: Make a difference on campus while gaining valuable experience in a supportive environment.
- Qualifications: Current Royal Holloway student with a passion for helping others.
The predicted salary is between 12 - 12 £ per hour.
Only Current Royal Holloway Students can apply!
Enjoy helping people and being at the heart of campus life? Join our Helpdesk team! You'll provide a friendly welcome to students and visitors, answer enquiries in person, by phone and email, and support the day-to-day running of the Students' Union through a variety of administrative tasks, from minibus bookings to helping student groups.
Department: Commercial and Building Services
Team: Building Services
Contract type: Zero Hours (in accordance with the needs of the organisation and the individual staff member)
Hours of work: Up to 20 hours per week during term time (between Monday to Friday 09:30 – 16:30)
Hourly Rate of Pay: £12.71
Closing Date: 26th of July 2026
Shortlisting: w/c 27th of July 2026
Helpdesk Assistant - July 26 in Egham employer: Royal Holloway Students' Union
Royal Holloway Students' Union is an exceptional employer for current students, offering a dynamic work environment that fosters personal and professional growth. As part of the Student Voice team, you'll engage in meaningful projects that directly impact campus life, while enjoying flexible working hours and the opportunity to develop vital skills in organisation and communication. Join us to make a difference in the student community and enhance your university experience.
Contact Details:
Royal Holloway Students' Union Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Assistant - July 26 in Egham
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Royal Holloway Students' Union and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Royal Holloway Students' Union and let us see your personality shine through!
We think you need these skills to ace Helpdesk Assistant - July 26 in Egham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Royal Holloway Students' Union.
Get Familiar with Our Brand:Before applying, take some time to learn about Royal Holloway Students' Union and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Royal Holloway Students' Union
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Royal Holloway Students' Union.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Royal Holloway Students' Union will surely appreciate.
