At a Glance
- Tasks: Support the Venue Manager in delivering top-notch services and managing logistics.
- Company: Join a vibrant student union focused on creating memorable experiences.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on sustainability and inclusivity.
- Why this job: Be part of an exciting team that enhances student life and events.
- Qualifications: Experience in hospitality and strong leadership skills are essential.
The predicted salary is between 22950 - 28050 £ per year.
Department(s): Commercial and Building Services
Team: Commercial Services
Purpose of role: To support the Venue and Events Manager with the delivery of efficient, cost-effective services at the outlet. To ensure that standard operating procedures are consistently applied and to ensure staff and resources are used with maximum efficiency. To ensure that staff are professionally trained and have all the skills required for the delivery of excellent customer service. To support the efficient management of logistics processes and ensure the venue is appropriately stocked, staffed and prepared to meet anticipated business levels. To ensure the service is delivered in a safe and clean environment and the operation is run in line with all compliance requirements of legislation governing licensing, food safety and general health and safety. All elements of the role relate to both internal and external clients.
Strategic Management and Leadership: To support the Venue and Events Manager in the achievement of their objectives and the delivery of the outlet operational plan. To support the Venue and Events Manager in limiting the risks associated with outlet operations. To ensure safe and compliant working practices are used in all service delivery and processes.
People Management: To support the health and wellbeing of the staff team. To support the recruitment, training, induction and development of the staff team, ensuring performance standards are maintained and contribute to an excellent customer experience. To support performance management processes, including objective setting, coaching, feedback and development planning. To ensure that all venue staff have clear communication and that objectives are fully understood and aligned to the planned activity and achievement of budgeted targets.
Financial Management and Reporting: Support the delivery of annual and periodic sales, gross profit, labour cost and net contribution targets for the venue. Take responsibility for the effective deployment of staffing resources to ensure labour budgets are achieved without compromising customer experience. Monitor weekly sales, labour and stock performance, identifying trends and implementing corrective actions to address underperformance. Maintain robust stock management processes, ensuring accurate ordering, storage, rotation and stock control to minimise waste and protect gross profit margins. Support the preparation and delivery of venue budgets, forecasts and commercial plans. Drive revenue growth through effective promotional activity, upselling initiatives and the delivery of a high-quality customer experience. Ensure compliance with all financial controls, cash handling procedures and audit requirements. Utilise customer feedback and performance data to identify opportunities to improve revenue, profitability and operational efficiency.
Service Development and Delivery: Support the operation of all bars, catering services, events and private hire activity within the Students' Union venue. Manage the day-to-day operation of the venue and the operational responsibility for ensuring that the service is delivered in a safe, well-planned and well-resourced manner. Ensure excellent customer service standards are delivered through effective leadership, training and supervision. Support the development and implementation of efficient operational processes that enhance customer experience and maximise revenue. Provide line management to venue staff and maintain effective communication to ensure staff are equipped to meet customer needs and achieve agreed targets. To support student officers in the delivery of their campaigns when appropriate to do so. To support the planning of the events calendar for all aspects of the business including but not limited to daytime events, late night activity and student group events. To support the management team ensuring that all outlet operations are delivered professionally, safely and cost-effectively. To ensure that stock replenishment is consistently completed to a high standard and to ensure that any barriers to sales are monitored and removed efficiently.
Health and Safety Management: To show a clear commitment to the delivery of the RHSU Health and Safety Policy and associated procedures. To support compliance with all required legislations including but not limited to the licensing laws, and the laws relating to food safety, allergen management, manual handling, COSHH and Health Safety and fire prevention. To ensure that all activity is delivered safely and securely and, in an environment, where risks to staff and customers are assessed and properly mitigated. To ensure all staff are trained in matters of safety and compliance to a level commensurate with their work activity.
Ethical and Environmental Management: To support the positive development of the Unions Sustainability policy. To commit to delivering activity and projects in a sustainable manner. To support the Union and officers in the delivery of campaigns and activity designed to improve our sustainable performance. Comply with all Union policy in relation to equality and diversity.
Other Duties: Comply with relevant data protection policies, ensuring General Data Protection Regulations are considered when making plans and decisions. To support the delivery of activities that are as diverse as the membership and support is available for activity that is suitable for all the students in the Union.
Person Specification Requirements:
- Qualifications and Training
- Personal Licence Holder (D)
- Food Safety Level 2 (D)
- First Aid Qualification (D)
- Experience and Knowledge
- Experience working in a commercially focused hospitality or venue environment with responsibility for operational performance (E)
- Experience in supervising a large team and of being effective in communicating with large staff groups (E)
- Ability to work in partnership with managers from multiple departments (E)
- Understands the purpose of the commercial activity within a charity and supports the development of a social enterprise approach (E)
- Knowledge of relevant legislation relating to health & safety, data protection, licensing & equal opportunities (E)
- Supervisory experience in a high-volume pub, bar, hospitality or venue operation (E)
- Experience using EPOS, labour and payment systems, e.g. Zonal/Fourth (E)
- Experience training and developing staff (E)
- Skills & Abilities
- Digitally Innovative – has experience in using till and payment systems and of stock management (E)
- Communication skills – can communicate effectively with individuals and large groups (E)
- Problem solving – Has the ability to show creativity in challenging circumstances (E)
- Awareness of & sensitivity to EDI commitments (E)
- Market awareness – can demonstrate knowledge and experience in understanding the needs of the student market (E)
- Relationship manager – can engage with others and to promote positive work activity amongst colleagues and via partnership working (D)
- Experience monitoring sales performance, labour costs, stock control and gross profit margins within a hospitality, retail or venue environment (E)
- Values, Attitudes & Personal Style
- Customer Focused (E)
- Professional Approach and evidence of a commitment to high standards (E)
- Collaborative and works well as part of a team (E)
- Trustworthy: transparent, honest & fair (E)
- Strong Leadership – can inspire others to achieve the best results (E)
Responsible to: SU Venue and Events Manager
Responsible for: Shift management and staff supervision, Safe and Compliant working, Logistics and dealing with deliveries and stock management.
Contract type: Permanent
Hours of work: This role is based on an annualised hours model of 1,820 hours per year, averaging 35 hours per week across the year. During term time, employees are expected to work approximately 42.5 hours per week (40 working hours excluding unpaid breaks). During out-of-term periods, hours reduce to approximately 24 hours per week. The role requires flexibility, including evening, weekend and occasional off-site working to meet operational requirements. Your shifts will be published in a minimum of two week rota period. It is expected that your role will require you to work off site. This will be within plenty of notice with your usual place of work being the student union building.
Assistant Venue Manager in Egham employer: Royal Holloway Students' Union
Royal Holloway Students' Union is an exceptional employer for current students, offering a dynamic work environment that fosters personal and professional growth. As part of the Student Voice team, you'll engage in meaningful projects that directly impact campus life, while enjoying flexible working hours and the opportunity to develop vital skills in organisation and communication. Join us to make a difference in the student community and enhance your university experience.
Contact Details:
Royal Holloway Students' Union Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Venue Manager in Egham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Royal Holloway Students' Union. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Royal Holloway Students' Union
Don't be shy about reaching out to Royal Holloway Students' Union directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Venue Manager in Egham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Royal Holloway Students' Union and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Royal Holloway Students' Union
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
