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- Tasks: Greet visitors, manage calls, and assist with administrative duties in a healthcare setting.
- Company: Royal Health Group is a family-owned nursing facility dedicated to high-quality resident care.
- Benefits: Enjoy weekly pay, health insurance from day one, tuition reimbursement, and various discounts.
- Why this job: Join a compassionate team making a real difference in residents' lives while gaining valuable experience.
- Qualifications: High school diploma required; previous healthcare experience and strong communication skills preferred.
- Other info: Flexible part-time hours available; perfect for students looking to balance work and studies.
The predicted salary is between 24000 - 36000 £ per year.
Royal Health Group is looking for a motivated Front Desk Receptionist to join our team.
About The Company
Royal Health is a family-owned and operated group of Skilled Nursing Facilities dedicated to providing the highest standards of personal care for our residents in our nursing homes. We seek to innovate and expand our services to ensure we meet the evolving needs of those in our care.
Job Overview
We are seeking a dedicated and compassionate Front Desk Receptionist to join our healthcare team. The ideal candidate will provide high-quality support to the resident and families, work with other members of the interdisciplinary team, and ensure that residents receive the best possible treatment in a variety of settings, including long term care, sub-acute care, and memory care. This role requires strong skills, excellent communication abilities, and a commitment to resident-centered care.
Responsibilities
- Responsible for greeting visitors and guests to our facility, including maintaining the Visitor's Log and checking in vendors or other service providers.
- Receive and follow reception schedule/instructions from your supervisor and as outlined in our established policies and procedures.
- Answer telephone, determine nature of call and direct caller to appropriate individual or department.
- Receive requests from within the facility and locate personnel through paging system.
- Maintain a current file/listing of residents by name and room number, emergency phone members of on-call personnel, department extensions, key personnel, etc.
- Maintain a current listing of critical residents and/or residents who may not receive phone calls due to their condition.
- Greet visitors. Direct to appropriate office and/or resident room.
- Ensure guests/visitors abide by existing rules and refuse admission to persons as directed.
- Assist with administrative duties as directed. (Includes typing, filing, posting accounts, etc.)
- Receive, sort, and distribute mail as directed.
Skills
- High school diploma or equivalent.
- Previous experience in long-term care or other healthcare setting is a plus.
- Detail oriented with excellent follow up skills.
- Ability to multi-task and work in a fast-paced environment.
- Excellent interpersonal skills.
- Knowledge of office technology.
- Comfortability with Microsoft Office.
- Ability to learn new software programs.
- Previous experience in a skilled nursing facility.
- Must be capable of maintaining regular attendance.
- Good verbal and written communication skills.
- Must be able to maintain confidentiality regarding employee, resident and company proprietary information.
- Must have the ability to relate professionally and positively and work cooperatively with patients, families, and other employees at all levels.
- Must possess computer skills of the types and at a level necessary to accomplish the job.
Benefits
- Paid Weekly
- Health Insurance (Medical, Vision, Dental)
- Employer Sponsored Life Insurance
- 401K
- Vacation, Holiday and Sick Pay
- Early Access to Pay
- Tuition Reimbursement
- Various Discount Programs (Verizon, Sprint, AT&T, Club Memberships, etc.)
- EAP (Employee Assistance Program)
Apply now and join our family of healthcare professionals dedicated to making a difference in the lives of our residents. We are proud to be an equal opportunity workplace and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other status protected under applicable law.
Front Desk Receptionist employer: Royal Health Group
Contact Detail:
Royal Health Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Receptionist
✨Tip Number 1
Familiarise yourself with the specific duties of a Front Desk Receptionist in a healthcare setting. Understanding the nuances of patient interaction and administrative tasks will help you stand out during interviews.
✨Tip Number 2
Highlight your communication skills and ability to multi-task, as these are crucial for this role. Prepare examples from your past experiences that demonstrate how you've successfully managed busy environments.
✨Tip Number 3
Research Royal Health Group and their values. Being able to articulate why you want to work for them and how you align with their mission can make a strong impression during your interview.
✨Tip Number 4
If you have experience with Microsoft Office or scheduling software, be ready to discuss it. Mentioning specific tools like Excel or On Shift can show you're prepared to hit the ground running.
We think you need these skills to ace Front Desk Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in healthcare or administrative roles. Emphasise skills like communication, multitasking, and familiarity with office technology, as these are crucial for the Front Desk Receptionist position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for resident-centered care and your ability to work in a fast-paced environment. Mention specific experiences that demonstrate your interpersonal skills and commitment to providing high-quality support.
Highlight Relevant Skills: In your application, clearly list skills that align with the job description, such as proficiency in Microsoft Office, organisational abilities, and any previous experience in long-term care settings. This will help you stand out as a suitable candidate.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Front Desk Receptionist role.
How to prepare for a job interview at Royal Health Group
✨Showcase Your Communication Skills
As a Front Desk Receptionist, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively during the interview. Practice answering questions concisely and confidently, as this will reflect your capability to handle calls and interact with visitors.
✨Familiarise Yourself with the Company
Research Royal Health Group and understand their values and services. Knowing about their commitment to resident-centred care will help you align your answers with their mission. This shows genuine interest and can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult visitors or managing multiple tasks at once. Think of examples from your past experiences that highlight your problem-solving skills and ability to remain calm under pressure.
✨Highlight Relevant Experience
If you have previous experience in healthcare or administrative roles, be sure to discuss it. Mention any familiarity with scheduling software or Microsoft Office, as these are important for the role. Tailor your experiences to show how they make you a suitable candidate for the position.
