Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support tenants and manage admin tasks in a dynamic housing environment.
- Company: Join the Royal Borough of Greenwich, committed to community diversity.
- Benefits: Flexible working options, competitive salary, and a supportive team culture.
- Other info: Two roles available: full-time and part-time with great career growth potential.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and attention to detail required.
The predicted salary is between 35520 - 36585 £ per year.
This is an exciting opportunity to join a busy admin team and to stretch your skills far beyond a basic administration role. The team provides a comprehensive admin and phone service to the Housing department’s Tenancy Enforcement Officers, Community Participation and Diversity Officers and Sheltered Housing Team. Tenancy Support Officers are based at the Woolwich Centre and will be able to work from home part of the week after training.
The role is varied and, along with standard admin duties, includes:
- Taking calls from tenants
- Letting garages and bike spaces
- Processing changes to council tenancies
- Keeping accurate IT records
- Taking minutes for case conferences
- And much, much more!
You will need to be 100% accurate in your work and be committed to providing the highest standard of customer care, as well as being able to support colleagues in what can be a pressured environment with changing priorities.
There are 2 permanent roles available, one full time (35 Hours) and one part time (21 hours - Monday, Tuesday and Friday only).
Please mention in your personal statement which position you are applying for.
For an informal discussion please contact Charley Hayter on 020 8921 3189 or Sarah Brenchley-King on 020 8921 6519 or email Tenancy-Enforcement-Teams@royalgreenwich.gov.uk.
Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.
Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this to help you calculate a pro rata salary.
Our Staff Values: are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/registration.
Tenancy Support Officer in Woolwich employer: Royal Greenwich
Contact Detail:
Royal Greenwich Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Support Officer in Woolwich
✨Tip Number 1
Get to know the company! Research the Royal Borough of Greenwich and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer care and admin tasks. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your skills! During the interview, highlight your attention to detail and ability to handle pressure. Use specific examples from your past experiences to demonstrate how you've excelled in similar situations.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Tenancy Support Officer in Woolwich
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, make sure to read the job description thoroughly. We want to see that you understand the role of a Tenancy Support Officer and how your skills fit in. Highlight any relevant experience that matches what they're looking for!
Tailor Your Personal Statement: Your personal statement is your chance to shine! Make it specific to the role by addressing each point on the Person Specification. We love seeing how you meet those criteria, so don’t hold back on showcasing your strengths.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your passion for the role comes through without fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the whole process smoother for everyone involved. We can’t wait to see your application!
How to prepare for a job interview at Royal Greenwich
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Tenancy Support Officer. Familiarise yourself with the key tasks mentioned in the job description, like processing changes to council tenancies and providing customer care. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Care Skills
Since this role requires a commitment to high standards of customer care, prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Be ready to discuss how you can maintain a positive attitude even in pressured situations.
✨Highlight Your Attention to Detail
Accuracy is crucial in this position, so be prepared to discuss how you ensure precision in your work. You might want to share specific methods you use to keep accurate records or how you double-check your work to avoid mistakes. This will show that you take the role seriously.
✨Prepare Questions for the Interviewers
Interviews are a two-way street, so think of insightful questions to ask about the team dynamics or the challenges faced by the Tenancy Support Officers. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.