Product Manager

Royal Greenwich is a vibrant borough, with a rich history and diverse community. We’re proud of the work we do to serve our residents. We have a vision of a happier, healthier, and more connected borough. To achieve this, we’re investing heavily in our digital services. We published our first ever digital strategy in 2020 and we’ll be refreshing it in 2026 to set out our renewed ambitions over the next few years. It’s an exciting time to join us.

As part of our Product team in Digital, Customer Services and Operations, you’ll lead multidisciplinary teams working on new and existing products and services for residents and staff. Our current work streams include:

• Providing digital channels for accessing Adult Social Care
• Building a platform to develop new transactions for residents and staff
• Iterating our new LocalGov Drupal website to better meet user needs
• Helping residents manage their Council Tax payments online
• Designing better ways for residents to apply for certain benefits
• Running experiments with AI to enable staff to work more efficiently

You’ll work closely with other council teams who want to improve their services, listening to their needs and balancing them with business and technical constraints. You’ll speak up for our users, whether they are residents or staff, and use data and research to make sure our products and services meet their needs. At all stages of the product lifecycle, you’ll confidently lead your team in setting a vision and fulfilling it, solving our users’ problems with products we can be proud of. You’ll report to a senior product manager and play an active role in the development of our product management community of practice.

You’ll have experience of delivering and iterating digital products. You might be an experienced product manager who has led multidisciplinary teams before. Equally, you might be looking for your first product management role, having led impactful projects in an adjacent discipline, such as service design or business analysis. Either way, you’ll be a curious and impact‑driven person, whose focus is always on the user.

You’ll be a leader who listens to and values the opinions of others. You’ll work well with people from different disciplines in your team and colleagues from across the council, to create the conditions for the best decisions to be made. You’ll also be curious about technology and not afraid to try new things.

You’ll be familiar with different product management techniques, frameworks and principles and be able to adapt these for the context you’re working in. You’ll be pragmatic about how you do product management and willing to change your approach depending on the needs of the people and service you’re working with. You’ll be passionate about developing your skills and supporting others in the team.

Values and Principles

• We put people first
• We are practical optimists
• We value being a team more than being the star
• We are open
• We learn by experimenting
• We are motivated by purpose

What We Offer

• 28 days annual leave, rising to 31 days after five years continuous local government service
• Flexible and hybrid working arrangements, 1 day in office per week
• Mental health support, including an external counselling service
• Pension scheme
• Long service awards
• Learning and development opportunities, including a thriving community of practice, mentoring and training
• Staff networks for mental health, LGBTQ+ support, racial equality and more
• Vouchers for free eye tests
• Annual season ticket loans
• Childcare voucher scheme
• Reduced‑rate gym membership
• Cycle to work scheme, including indoor cycle storage and showers
• Greenwich One Card which entitles you to discounts at local businesses

Diversity and Equality Statement

We are passionate about creating a diverse workforce and positively encourage applications from under‑represented communities. We embrace equality of opportunity irrespective of disability, neurodivergence, ethnic origin, colour, nationality, gender and gender presentation, marital status, sexual orientation, culture, and religion. As a Disability Confident employer, we will ensure that disabled applicants that meet the minimum criteria for this position will be offered an interview.