Product Lead in London

Royal Greenwich is a vibrant borough, with a rich history and diverse community. We’re proud of the work we do to serve our residents. We have a vision of a happier, healthier, and more connected borough. To achieve this, we’re investing heavily in our digital services. We published our first ever digital strategy in 2020 and we’ll be refreshing it in 2026 to set out our renewed ambitions over the next few years. It’s an exciting time to join us. We’re searching for people‑focused digital, data and technology experts to join our team. We’re focused on improving services for our residents and enabling staff to work more efficiently. There’s plenty of opportunity for you to have your say and help shape our work. We’re building a team where everyone feels safe to be who they are. We value empathy, open mindedness, and a real passion for our mission.

What You’ll Do

As part of our Product team in Digital, Customer Services and Operations, you’ll lead our product management and business analysis communities, and be responsible for a portfolio of products that deliver end‑to‑end services for residents and staff. Our current work streams include:

• building a platform to develop new transactions for residents and staff
• iterating our new LocalGov Drupal website to better meet user needs
• helping residents manage their Council Tax payments online
• designing better ways for residents to apply for certain benefits
• running experiments with AI to enable staff to work more efficiently

You’ll work closely with other council teams who want to improve their services, exploring their needs, prioritising competing asks and balancing them with business and technical constraints, to scope meaningful engagements for your team. You’ll lead our work on impact modelling, outcome measurement and business cases, ensuring that all our product and technology decisions have a strong financial and benefits case behind them. You’ll oversee a portfolio of products, across the whole life‑cycle, and be responsible for effective governance of this work. You’ll be at home building and customising open‑source products, as well as procuring technology and working with suppliers to get the best out of their products. As part of your role, you’ll play a key role in the leadership team within Product and Delivery, informing strategy and supporting teams to do their best work. You’ll remain a ‘hands on’ product manager for part of that portfolio, where you confidently lead your team in setting a vision and fulfilling it, solving our users’ problems with products we can be proud of. You’ll report to the Head of Product. You’ll be responsible for the success and continuing development of our Product Management and Business Analysis communities of practice, including line‑managing and recruiting Senior Product Managers and Senior Business Analysts. You’ll also work closely with other disciplines to develop product practices and codify ways of working in our growing team.

Who You Are

You’ll have experience of delivering and iterating digital products, and working with technology suppliers to solve problems for users. You’ll have strong product sense, with the ability to judge the value and priority of opportunities, and communicate this clearly to others. You’ll have experience of leading multidisciplinary teams in complex domains. You’ll have an aptitude for coaching product managers and business analysts, and will be a curious and impact‑driven person, whose focus is always on the user. You’ll be a leader who listens to and values the opinions of others. You’ll work well with people from different disciplines in your team and colleagues from across the council, to create the conditions for the best decisions to be made. You’ll be able to communicate the value and process of digital transformation to others, and negotiate effectively. You’ll also be curious about technology, including AI, and not afraid to try new things. You’ll have in‑depth experience of different product management, process analysis and impact modelling techniques, frameworks and principles. You’ll know how to adapt these for the context you’re working in. You’ll be pragmatic about how to lead digital transformation initiatives and willing to change your approach depending on the needs of the people and service you’re working with. You’ll be passionate about developing your skills and supporting others in the team.

You should be

We are looking for people who share our values and principles:

• We put people first
• We are practical optimists
• We value being a team more than being the star
• We are open
• We learn by experimenting
• We are motivated by purpose

These values were produced by the Product Team, and they are incredibly important to us, as is building an environment that promotes knowledge, empathy, equality, and skill sharing.

What we offer

• 28 days annual leave, rising to 31 days after five years continuous local government service
• Flexible and hybrid working arrangements, 1 day in office per week
• Mental health support, including an external counselling service
• Learning and development opportunities, including a thriving community of practice, mentoring and training
• Staff networks for mental health, LGBTQ+ support, racial equality and more
• Vouchers for free eye tests
• Annual season ticket loans
• Cycle to work scheme, including indoor cycle storage and showers

Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.