About the Role
- Provide frontline, personalised employment advice and guidance to unemployed, economically inactive, in‑work at‑risk residents, and anyone seeking employment support.
- Complete vocational profiles, identify skills gaps, and co‑produce tailored action plans with each participant.
- Deliver rapid job search, CV and application support, interview coaching and in‑work development planning.
- Work face‑to‑face with participants to identify support needs, including workplace adjustments, benefits and “Better Off Calculations”, and personalised Information Plans.
- Build strong partnerships and undertake outreach across community hubs, libraries, employment centres, council offices, and with job centres and voluntary groups.
- Spend at least 65% of your time co‑located with clinical teams, social workers, and other professionals to provide integrated and trusted employment support.
- Support residents into work through job matching, job carving, employer engagement, workplace advocacy, work trials, and follow‑along support.
- Maintain positive employer relationships, negotiate workplace adjustments, and support employers to foster inclusive practice.
- Provide ongoing coaching, mentoring, and retention support for up to 12 months (or 4 months for in‑work participants).
- Deliver 1:1 and group employability sessions, maintain accurate records, and contribute to team targets across funded employment programmes.
- Champion employment to clinical and community partners, contributing to meetings and promoting job outcomes as part of holistic health and wellbeing.
- Ensure all work aligns with GLLaB’s Quality Assurance Framework, Customer Service Excellence, Matrix standards, and the requirements of external funders.
- Work flexibly, including occasional evenings/weekends for outreach or follow‑up support.
About You
- Knowledgeable and Skilled In: IPS and/or SEQF supported employment models; Equality Act 2010, inclusive recruitment, and workplace adjustments; Vocational profiling, action planning, and rapid job search; Coaching, mentoring, and person‑centred support; Advocating for participants and problem‑solving barriers to work.
- Experienced In: Delivering supported employment to people with disabilities, mental health needs, learning disabilities or complex barriers; Working to outcomes and performance targets; Building employer relationships, securing vacancies, and supporting sustained employment; Working collaboratively with clinicians, social workers, employers, and community organisations.
- Personal Attributes: Strong organisational skills with the ability to manage complex caseloads; Excellent communication and IT skills, including CRM use; Commitment to equal opportunities, customer care, and the Council’s staff values.
- An NVQ Level 3 in Advice and Guidance (or willingness to work towards it) is desirable.
- An Enhanced DBS check is required.
Why Join Royal Borough of Greenwich – GLLaB?
- Work within a respected, innovative employment service.
- Make a tangible difference in residents’ careers, wellbeing, and long‑term independence.
- Collaborate with multi‑disciplinary teams across health, skills, and community sectors.
- Access training, development and progression opportunities, including through the Council’s Apprenticeship Levy.
- Be part of a supportive, values‑driven team committed to inclusion, empowerment, and continuous improvement.
Diversity Statement
Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this.
Salary
Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated.
Employment Status
Employment type: Full time, permanent.
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