Delivery Manager in London

Royal Greenwich is a vibrant borough, with a rich history and diverse community. We’re proud of the work we do to serve our residents. We have a vision of a happier, healthier, and more connected borough. To achieve this, we’re investing heavily in our digital services, and we've published our first ever digital strategy. This strategy shapes what we're working on right now and into the future.

As part of our Digital and Customer Services team, you’ll be embedded in a service environment, working directly with service leadership and supporting a multidisciplinary change team using a range of human‑centred, agile, change approaches to improve public services and digital products. You’ll be accountable for ensuring deliverables are completed and for driving change. You will create the conditions for Digital transformation including clarity of purpose, direction and forward plan, trust with key stakeholders, permission to advise and change, and a sense of hope and unity to bring everyone along the change journey.

You’ll be part of a multidisciplinary team and support its maturity to ensure it is high‑functioning. You will motivate and support individuals in the team to ensure psychological safety, clear expectations, and the right blend and level of skills to operate successfully. You will help the team identify risks and remove blockers. You’ll use your experience to create a reflective, inclusive and fast‑learning culture; choose the appropriate delivery methods to respond to the challenges and changing context; and lead the collaborative, dynamic delivery process.

You’ll use a variety of tools and techniques to scope change work, stand‑up project teams with the right skills blend, and ensure delivery of the intended outcomes. You’ll oversee setting outcomes, gathering and analysing qualitative and quantitative data to measure outcome delivery and inform the direction of the work. You’ll be part of the delivery, product, project management and change communities across the council, setting standards and role‑modeling working in open, team‑led governance, continuous learning and iteration based on feedback.

We are looking for people who understand the public sector and are interested in making complex change happen. You don’t necessarily have to have worked as a delivery manager before. You have real‑life examples of contributing to delivery of projects, programmes and digital products, breaking down barriers for teams and planning; proactively managing dependencies; overcoming obstacles and getting the best value against constraints. You are relational and dynamic and can build strong relationships with external partners and internal stakeholders. You are a good listener and communicator with strong emotional intelligence. You are able to communicate work in a clear and compelling way to connect, inform and activate change in your audience.

You can navigate power dynamics and build strong relationships with people. You are able to influence people’s ways of working and how they see their work. You are a pragmatist who listens to and values the opinions of others. You will work well with people from different disciplines in your team and colleagues from across the council, to create the conditions for the best decisions to be made. You are curious about technology and people, and not afraid to try new things. You are passionate about developing your skills and about coaching, mentoring, and managing others to do their best work.

We are looking for people who share our values and principles:

• Committed to improving residents’ lives and opportunities
• Demonstrating respect and fairness
• Taking ownership
• Thriving to do things better
• Working together across the council
• Being naturally curious – staying on top of learning and development and staying up to date with the latest practices in your field
• An advocate for user‑centred practices, embedded within agile delivery

These values are incredibly important to us, as is building an environment that promotes knowledge, empathy, equality, and skill sharing.

What We Offer:

• 28 days’ annual leave
• Local Government Pension scheme – the council contributes a generous amount on top of your own contribution
• Flexible and partly remote working arrangements
• Mental health support, including an external counselling service
• Learning and development opportunities, including apprenticeships
• Cycle to work scheme
• Reduced‑rate gym membership
• Vouchers for free eye tests
• Annual season ticket loans
• Childcare voucher scheme
• Greenwich One Card entitling you to discounts at local businesses
• Long service awards
• Staff networks for mental health, LGBTQ+ support, racial equality and more

We are passionate about creating a diverse workforce and positively encourage applications from under‑represented communities. We embrace equality of opportunity irrespective of disability, neurodivergence, ethnic origin, colour, nationality, gender and gender presentation, marital status, sexual orientation, culture, and religion. As a Disability Confident employer, we will ensure that disabled applicants that meet the minimum criteria for this position will be offered an interview.