GDA Apprentice Business Support

Are you organised, eager to learn, with a keen interest in business administration? Do you enjoy helping people and working as part of a team? If so, Royal Greenwich has an exciting opportunity for you to join our Caretaking Team as a Business Support Apprentice.

As Business Support Apprentice, you will play a key role in supporting services that help keep our housing estates clean, safe, and well-maintained. You'll gain valuable workplace experience while earning a salary and studying towards a Level 3 Business Administration qualification.

The Caretaking Team within the Directorate of Housing & Safer Communities is one of the Royal Borough's most visible frontline services, delivering cleaning and estate services across council owned housing estates and supporting residents throughout the borough. In addition to day to day estate cleaning, we also provide services relating to:

• Graffiti removal
• Void clearances
• Lift shaft cleansing
• Window cleaning
• Bin cleansing
• Sheltered Housing cleaning
• Temporary Accommodation handyperson services
• Fire door inspections

You will be required to perform a range of basic administration duties, including:

• Note taking
• Communicating professionally with residents, Councillors, contractors and Royal Greenwich colleagues
• Handling calls received by the service
• Logging the calls and ensuring all the necessary information is gathered from the caller
• Dealing with basic enquiries and directing more complex calls to the appropriate team member

Under supervision, you will develop the skills and knowledge required to undertake the duties of a Business Support Assistant. Throughout the Apprenticeship programme you will support staff with the following duties:

• Monitoring service requests and supporting the efficient delivery of service to customers
• Updating records on the Council's database systems, inputting accurate information and providing data and reports as required
• Taking notes at meetings
• Booking meeting rooms
• Photocopying, scanning and shredding documents
• Supporting the management of the team's shared email inbox
• Dealing with telephone enquiries
• Logging communal repairs

Personal Development: To undertake a varied programme of work experience, practical and theoretical training leading to a recognised apprenticeship qualification in Business Admin level 3 as part of an apprenticeship programme. To actively participate in their own development plan, which will be agreed with your line manager and the assessor from the training provider. To undertake the requirements of the academic element of the apprenticeship (e.g. attendance at college and completion of academic work). A minimum of 20% of working week will be allocated to this.

As a Royal Greenwich apprentice, there are many fantastic benefits you can enjoy. Please refer to the link 'Benefits of working for us' to learn more.

Eligibility: To be eligible to apply for these apprenticeships you must be living in the Royal borough of Greenwich (or if you have been in the care of the Royal Borough of Greenwich but are or have been living outside the borough). These opportunities are also open to Children 16 to 18 years who are looked after by the Royal Borough of Greenwich and have been for more than 13 weeks; AND to care leavers who can be young people aged between 16 and 24 years (to 25th birthday) who were looked after by the Royal Borough of Greenwich Children's Services for a period of 13 weeks or more since the age of 14.

Please note: to be eligible for funding to complete the apprenticeship qualification you must have ordinarily been a resident in the UK for at least the previous three years before the start of the apprenticeship and have the right to work in the UK. If you have been granted leave to remain status, this must cover the entire duration of the qualification to be eligible for funding and for your application to move to the next stage.

The main eligibility criteria include:

• Not already qualified to the same or higher level in the same field
• Working at the specified level in maths and English required for the qualification
• Applicants who do not hold GCSE or Functional skills in maths and English will be screened for suitability
• Have lived in the UK or EU for 3 years prior to applying for this apprenticeship

To qualify for Government funding for the apprenticeship, applicants must have the correct status which is usually having been resident in the UK for 3 years, but there are some exceptions to this which will be checked at the time of application.

As part of the screening process, you will need to demonstrate that you meet the required maths and English skills criteria. This can be done by providing evidence of your GCSEs or Functional Skills certificates. If you do not have these, the learning provider delivering the qualification will carry out all necessary screening and verification of your skills and qualifications.

Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

Advert Close: All vacancies close at midnight unless otherwise stated. Early Advert Close: Royal Borough of Greenwich reserves the right to close any job advert earlier than the advertised closing date where there is reason to do so (for example high volume of applications).

How Applications are Scored: Each application is scored according to how well the supporting statements address each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification.

Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator' to help you calculate a pro rata salary.

Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/registration.