At a Glance
- Tasks: Monitor digital health tech, respond to alerts, and support vulnerable individuals.
- Company: Join a forward-thinking team transforming care through innovation.
- Benefits: Generous leave, pension, wellbeing perks, and a supportive work environment.
- Other info: Full-time and part-time roles available with excellent career growth opportunities.
- Why this job: Make a real difference in people's lives every day with tech-driven care.
- Qualifications: Tech-savvy, calm under pressure, and people-focused with problem-solving skills.
The predicted salary is between 34000 - 42000 £ per year.
We are looking for proactive and technically skilled Digital Health & Care Technology Monitoring and Response Officers to join our growing team. In this vital role, you will support the delivery of high-quality digital health and care services by monitoring digital technology devices, responding to alerts, and ensuring service users receive timely, safe, and effective support.
You will work at the frontline of digital-enabled care, supporting vulnerable individuals by proactively monitoring them and their environment, coordinating responses, monitoring digital health care devices, and ensuring all digital systems function smoothly. This role combines efficient, reliable service delivery with a strong commitment to compassionate, person-centred care.
Key Responsibilities
- Monitor digital health and care platforms, dashboards, and alert systems.
- Triage and respond to real-time alerts, ensuring appropriate actions are taken promptly.
- Provide first-line technical support for service users, carers, and field staff.
- Maintain accurate digital records of alerts, actions, and outcomes.
- Escalate complex issues to clinical, social care, or technical teams as required.
- Contribute to continuous improvement of digital care services by identifying trends, issues, and opportunities.
- Support service users to confidently use digital health tools and promote digital inclusion.
About You
We’re looking for someone who is:
- Tech-confident: Able to use and troubleshoot digital devices, sensors, and monitoring systems.
- Calm under pressure: Able to manage urgent or high-risk alerts with professionalism and clarity.
- People-focused: Empathetic and committed to improving outcomes for vulnerable individuals.
- Detail-oriented: Accurate in recording information and following procedures.
- A problem-solver: Able to think critically and act quickly when issues arise.
- Collaborative: Comfortable working with multidisciplinary teams across health, care, and technology.
Essential Criteria
- Ability to work shifts, including evenings and weekends if required.
- Full manual driving licence.
- Enhanced DBS.
- Due to the manual tasks involved in the role duties, please note that candidates will be required to complete a physical evaluation during the interview.
What We Offer
- Supportive team environment with a clear mission to transform care through innovation.
- Generous leave, pension, and wellbeing benefits.
- The chance to make a meaningful difference every day.
There are 11 Full Time roles (35 hours per week) and 1 Part Time role (17.5 hours per week) currently available.
Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.
DHACT Monitoring and Response Officer employer: Royal Greenwich
Join the Royal Borough of Greenwich as a DHACT Monitoring and Response Officer, where you will be part of a supportive team dedicated to transforming care through innovative digital health solutions. Enjoy generous leave, pension, and wellbeing benefits while making a meaningful difference in the lives of vulnerable individuals in Woolwich, London. With a strong commitment to diversity and employee growth, this role offers a unique opportunity to thrive in a collaborative environment focused on compassionate, person-centred care.
StudySmarter Expert Advice🤫
We think this is how you could land DHACT Monitoring and Response Officer
✨Tip Number 1
Get to know the company! Research Royal Borough of Greenwich and their digital health initiatives. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your tech skills! Since this role is all about monitoring digital health devices, make sure you're comfortable with technology. Brush up on troubleshooting common issues so you can impress during practical assessments.
✨Tip Number 3
Show off your people skills! Be ready to share examples of how you've helped others in high-pressure situations. This role is all about compassionate care, so highlight your empathy and problem-solving abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and keen to join our team. Don’t forget to address each point in the Person Specification!
We think you need these skills to ace DHACT Monitoring and Response Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the key responsibilities and essential criteria mentioned in the job description. We want to see how you can contribute to our mission!
Be Clear and Concise:When filling out your supporting statements, keep it straightforward. Use bullet points if necessary to make your qualifications stand out. We appreciate clarity, and it helps us understand your fit for the role better.
Showcase Your People Skills:Since this role is all about supporting vulnerable individuals, don’t forget to share examples of your empathy and people-focused approach. We love seeing how you’ve made a difference in others' lives!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure your application gets to us directly and is considered promptly. Plus, it’s super easy!
How to prepare for a job interview at Royal Greenwich
✨Know Your Tech
Familiarise yourself with the digital health and care technology you'll be working with. Brush up on how to troubleshoot common issues and understand the platforms and devices mentioned in the job description. This will show your tech confidence and readiness to support service users effectively.
✨Stay Calm Under Pressure
Prepare for scenarios where you might need to respond to urgent alerts. Think of examples from your past experiences where you managed high-pressure situations successfully. This will demonstrate your ability to remain composed and professional when it matters most.
✨Emphasise Empathy
Since this role is people-focused, be ready to discuss how you've supported vulnerable individuals in the past. Share specific stories that highlight your commitment to compassionate care and how you’ve made a difference in someone’s life.
✨Detail Matters
Pay attention to the details in your application and during the interview. Be prepared to talk about how you maintain accurate records and follow procedures. This will reflect your detail-oriented nature, which is crucial for monitoring and responding to alerts effectively.
