Job IntroductionRole: Business AnalystJob Term and Hours per Week: We are recruiting for two business analysts:1x Permanent, 35 hours / week1x 2 year fixed term, 35 hours / weekSalary: Between £45,750 to £49,056SummaryRoyal Greenwich is a vibrant borough, with a rich history and diverse community. We’re proud of the work we do to serve our residents.We have a vision of a happier, healthier, and more connected borough. To achieve this, we’re investing heavily in our digital services, and we've published our first ever digital strategy. This strategy is what shapes what we're working on right now and into the future.It’s an exciting time to join us. We're searching for people-focused digital, data and technology experts to join our new team. We’re focused on improving services for our residents and making our borough truly digital. There's plenty of opportunity for you to have your say and help shape our work.Read our blog to find out more about who we are and what we're working on.We’re building a team where everyone feels safe to be who they are. We value empathy, open mindedness, and a real passion for our mission.What You’ll DoAs part of our Product team in Digital and Customer Services, you’ll lead and assist multidisciplinary teams to identify problems in services and products, before designing and implementing appropriate solutions (both through in-house development and third-party suppliers).Our current workstreams include:improving our social housing repairs journeyredesigning our resident-facing website from scratchwraparound support for residents to tackle povertyhelping waste collection teams manage their workemploying AI and automation to improve council servicesimproving the journey for adult social care usersYou’ll work closely with council service teams to help them understand their products, services and data. You’ll translate users’ pain points and stakeholder priorities into clearly defined problems to solve. You’ll analyse what you discover and articulate the findings into recommendations, products and outcomes that deliver better services for residents and staff alike.You’ll be able to visualise service journeys, and map current and future state processes. You’ll use data to quantify problems and model the impact they have on residents and the council. You’ll use these skills to project the benefits and rationale for investing in new processes or technology, helping teams to prioritise the areas where they can have the greatest impact.You’ll report to a Senior Business Analyst and play an active role in the Business Analysis Community of Practice. You’ll also work closely with other disciplines to develop product practices and codify ways of working in our team.Who You AreYou’ll have experience leading work in multi-disciplinary teams and taking responsibility for the analysis throughout the product and service transformation lifecycles. You will be an analytical, user centered, data driven individual who has the eagerness to understand the root cause of issues, document and communicate them, and source appropriate solutions.You’ll have deep knowledge of business analysis tools and techniques, using appropriate applications to synthesise information and evidence. You must also be able to use analysis methods to develop actionable insights that allow you to spot opportunities for service improvement and/or product development.You’ll ideally have demonstrable knowledge of modelling and measuring the financial and non-financial impact of products, services and proposed changes throughout project lifecycle. You’ll be able to monitor the outcomes of products or change programmes after they go live, to enable teams to iterate and improve on what they’ve delivered.You’ll be passionate about developing your skills and supporting others in the team. You’ll be a supportive member of our Business Analysis Community of Practice, who takes a keen interest in its development.You Should BeWe are looking for people who share our values and principles of our team.Product Team Values:We put people firstWe are practical optimistsWe value being a team more than being the starWe are openWe learn by experimentingWe are motivated by purposeThese values were produced by the Product Team, and they are incredibly important to us, as is building an environment that promotes knowledge, empathy, equality, and skill sharing.Our team values align with and reflect the wider values of the Council. Royal Greenwich Values:Improving residents' lives and opportunitiesDemonstrating respect and fairnessTaking ownershipDoing things betterWorking together across the CouncilPlease keep reading:At Royal Greenwich we want our staff to thrive professionally. We are an organisation that recognises and supports transferable skills and ambition. So, if you think you have what it takes, but don’t necessarily meet every single point on the job description please still get in touch. We’d love to have a chat and see if you’d be a good fit.We are passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of disability, neurodivergence, ethnic origin, colour, nationality, gender and gender presentation, marital status, sexual orientation, culture, and religion.As a Disability Confident employer, we will ensure that disabled applicants that meet the minimum criteria for this position will be offered an interview.If you’d like an informal chat about the role, you can email Rob Greenoak ( )What we offer28 days annual leave (excluding
