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- Tasks: Support users in a busy education environment and troubleshoot tech issues.
- Company: Join a dynamic team at RGS, leading digital transformation in education.
- Benefits: Competitive salary, training opportunities, and excellent benefits.
- Other info: Flexible working hours with great career development potential.
- Why this job: Gain hands-on experience and make a real impact on students' learning.
- Qualifications: First-line support experience or general tech knowledge is a plus.
The predicted salary is between 25000 - 26000 £ per year.
We are seeking an enthusiastic and dedicated First-Line Helpdesk Engineer to join our dynamic team. This role is primarily suited to applicants looking to build upon existing first-line experience, with opportunities for development, training and qualifications related to the role for candidates who can demonstrate skills or have general experience in this knowledge area.
Responsibilities
As an integral part of our IDT Department, you will gain hands-on experience supporting a diverse range of users in a busy education environment on multiple sites, including office staff, teaching staff and students across multiple departments. Under guidance from the Second-Line Helpdesk Engineer and the Head of IDT Services, you'll develop skills in setting up systems, troubleshooting, and maintaining computer hardware and networks.
Over the past four years, the IDT Department at RGS has led the school through an exciting digital transformation, deploying over 1,300 laptops to students and fulfilling the vision of putting a device in the hands of every child. Students in the Senior School have devices on a one-to-one basis, and technology now plays a significant role in the day-to-day life of teaching and learning at RGS.
Hours: The normal core working hours for the role will be 37.5 hours per week, 8.30am - 4.30pm (7.5 hours per day), Monday to Friday.
Salary: The salary will be in the range of £25,000 - £26,000 gross per annum. The actual salary will be chosen to reflect the experience and skills offered by the successful candidate. Excellent benefits are available.
Closing Date: 9.00am on Monday, 18th May 2026.
Equal Opportunities & Safeguarding
We are proud to be an equal opportunities employer, and all qualified applicants will receive consideration for employment regardless of neurodivergence, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We particularly welcome applications from black and minority ethnic candidates, who are currently underrepresented in our staff community. We are committed to safeguarding and promoting the welfare of children and young people, and we expect all staff to share this commitment. All posts are subject to pre-interview referencing, internet searches and pre-employment checks, including an enhanced DBS check with the children’s barred list check and other appropriate checks.
First-Line Helpdesk Engineer employer: Royal Grammar School
Contact Detail:
Royal Grammar School Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First-Line Helpdesk Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus.
✨Tip Number 2
Prepare for the interview by practising common helpdesk scenarios. Think about how you'd troubleshoot issues or assist users in a busy environment. We want you to show off your problem-solving skills!
✨Tip Number 3
Don’t forget to research the company’s recent projects, especially their digital transformation efforts. Showing that you’re aware of their initiatives will impress them and demonstrate your genuine interest.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining our team and ready to dive into the exciting work we do.
We think you need these skills to ace First-Line Helpdesk Engineer
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for technology and helping others shine through. We want to see that you're excited about the role and ready to support our users in a busy education environment.
Tailor Your Experience: Make sure to highlight any relevant first-line experience you have. We’re looking for candidates who can demonstrate their skills, so don’t be shy about sharing specific examples of how you've tackled tech challenges in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand. Remember, we want to know how you can contribute to our team!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Royal Grammar School
✨Know Your Tech Basics
Brush up on your knowledge of computer hardware and networks. Be ready to discuss common troubleshooting techniques and how you would approach setting up systems for users. This will show your enthusiasm and readiness for the role.
✨Showcase Your Customer Service Skills
As a First-Line Helpdesk Engineer, you'll be interacting with various users. Prepare examples of how you've successfully resolved issues or provided support in previous roles. Highlight your communication skills and ability to remain calm under pressure.
✨Research the Company Culture
Familiarise yourself with the IDT Department's recent digital transformation and their vision for technology in education. Understanding their goals will help you align your answers with their values and demonstrate your genuine interest in the position.
✨Prepare Questions to Ask
Think of insightful questions to ask at the end of your interview. Inquire about training opportunities, team dynamics, or specific challenges the department is facing. This shows your eagerness to learn and grow within the role.