The Reservations Agent is responsible for creating a seamless start to each guest's journey. Co-ordinate with Finance department to make sure all pre-payments have been processed Coordinate with sales team and manage all communication for group bookings and maintain all calendars for hotel and inform operation staff for same Receive, analyse and confirm guest reservations/amendments/cancellations made for/by clients over the telephone, by email, referral networks or on-line platforms Manage all incoming calls for reservation department and ensure response to all queries Checking arrivals, making sure all details are correct and relevant correspondence is attached to ensure a smooth guest experience Ensure all details in the reservations are recorded within the required operating procedures and communicated clearly to the relevant departments Proactively follow up on all initial enquiries to convert tentative booking into definite ones Adhere to company credit policies to ensure all revenue expected is received. If you're our ideal Reservations Agent you will have; Hotel PMS experience, ideally Opera PMS Hotel experience Strong numeracy skills Ability to communicate well both verbally and in writing Strong data entry skills and proficiency in Microsoft Word and Excel TPBN1_UKCT
Reservations Agent employer: Royal Garden Hotel
At F Hotel, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and a passion for guest experience. Our commitment to employee growth is evident through ongoing training and development opportunities, ensuring that our staff can thrive in a 5-star environment while enjoying competitive benefits and a supportive atmosphere.
