Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face welcoming guests and handling inquiries at our hotel.
- Company: Join the Royal Garden Hotel, a five-star destination in Kensington.
- Benefits: Enjoy free meals, discounts, and a complimentary stay within your first 6 months!
- Why this job: Great opportunity for career growth with exceptional training and a supportive team culture.
- Qualifications: Looking for motivated individuals with strong customer service and multitasking skills.
- Other info: Access mental health support and volunteer days to give back to your community.
The predicted salary is between 24000 - 36000 £ per year.
We are currently seeking a highly motivated and customer-orientedReceptionistto join our team at the Royal Garden hotel on full-time basis.
As aReceptionist,you will be the friendly face our guests see when they first arrive at our hotel. Providing a warm welcome and anticipating guests needs will come as second nature to you, as will be your impressive multi-tasking skills.
Whats in this for you?
We offer a wide range of benefits and have excellent opportunities for career advancement and development and provide exceptional training programs for all employees as well as supervisors and managers:
- Enjoy a complimentary guest experience stay at our hotel within your first 6 months of service (accommodation and breakfast for 2 people)
- Indulge in free meals featuring a healthy and balanced menu, complete with hot and cold buffet options.
- Enhanced Annual leave (max. 33 days after 5 years)
- Get a 50% discount in our Food & Beverage outlets – Min Jiang, Origin Kensington or Piano Bar
- Be rewarded with £500-£1300 as a thank you through our Refer a Friend recruitment incentives
- Monthly team appreciation events to celebrate team member achievements
- Social Events including Annual Awards, Annual Team Member party, gala dinners and more.
- Access career development and progression opportunities.
- 1 day (paid – contractual hours) per year to volunteer for a cause you support, in addition to annual holiday leave
- Uniforms provided and laundered complimentary, with dry-cleaning allowance for non-uniformed team members*.
- Receive mental health support from our trained Mental Health First Aiders
- Access our welfare service via the Employee Assistance Program, providing support through Health Assured.
- Well-being programs- Eye test vouchers and contributions towards glasses, various wellbeing activities focused on mental and physical health, life assurance well-being/multi faith room
As a Receptionist your Key Responsibilities are:
- Greet guests upon arrival and check them in using the hotels reservation and booking system.
- Handle guest inquiries and provide information about hotel services, facilities, and local attractions.
- Process payments and ensure accurate billing.
- Respond to guest requests and complaints promptly and professionally.
- Prepare reports and complete administrative tasks as required.
- Ensure the safety and security of guests by monitoring the premises and maintaining accurate records.
- Handle emergency situations calmly and efficiently.
Who are we?
The Royal Garden Hotel strives to be internationally recognised as five-star destination hotel, which offers excellent value where distinction in service comes naturally. We are located in Kensington High Street, side-by-side to Kensington Palace and Park.
AMRT1_UKCT
Receptionist employer: Royal Garden Hotel
Contact Detail:
Royal Garden Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Make sure to showcase your customer service skills during the interview. Think of specific examples where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate that you have the friendly and proactive attitude we value.
✨Tip Number 2
Familiarize yourself with the Royal Garden Hotel and its services before your interview. Knowing details about our amenities, local attractions, and the overall atmosphere will help you answer questions more confidently and show your genuine interest in joining our team.
✨Tip Number 3
Highlight your multi-tasking abilities by discussing past experiences where you successfully managed multiple responsibilities at once. This is crucial for a Receptionist role, as you'll need to juggle guest check-ins, inquiries, and administrative tasks seamlessly.
✨Tip Number 4
Prepare to discuss how you handle stressful situations, especially in a hospitality environment. We want to see that you can remain calm and efficient during emergencies or when dealing with challenging guests, which is essential for ensuring guest safety and satisfaction.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Receptionist position. Understand the key responsibilities and required skills, such as customer service, multi-tasking, and handling inquiries.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service or hospitality. Emphasize any previous roles where you demonstrated strong communication skills and the ability to handle multiple tasks efficiently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the hotel. Mention specific reasons why you want to work at the Royal Garden Hotel and how your skills align with their values of exceptional service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Royal Garden Hotel
✨Show Your Customer Service Skills
As a receptionist, your ability to provide excellent customer service is crucial. Be prepared to share examples of how you've successfully handled guest inquiries or complaints in the past. This will demonstrate your customer-oriented mindset.
✨Demonstrate Multi-Tasking Abilities
The role requires impressive multi-tasking skills. During the interview, highlight situations where you managed multiple tasks simultaneously, such as handling check-ins while answering phone calls or addressing guest requests.
✨Familiarize Yourself with the Hotel
Research the Royal Garden Hotel and its services before the interview. Being knowledgeable about the hotel’s offerings and local attractions will show your enthusiasm for the position and help you answer questions more effectively.
✨Prepare for Situational Questions
Expect situational questions that assess how you would handle emergencies or difficult guests. Practice your responses to these scenarios, focusing on your calmness and efficiency in resolving issues.
