Assistant Director of People & Culture

• Collaborate with the Director of People & Culture to align people-related strategies and processes with the hotels vision, values, and goals, ensuring compliance with employment law and promoting a high-performing workplace culture.

• Lead, mentor, and develop the People & Culture team, fostering a culture of excellence and ensuring consistent delivery of exceptional service to team members and the wider business.

• Oversee the review, development, and implementation of people policies and procedures, ensuring they meet legal standards, align with business objectives, and support the hotels commitment to diversity, equity, and inclusion.

• Manage complex employee relations matters, including conflicts, investigations, disciplinaries, and terminations, ensuring compliance with legal requirements and best practices while maintaining a fair and supportive environment.

• Oversee recruitment and selection activities, ensuring best practices in hiring processes, compliance with legal requirements, and effective onboarding to enhance retention and support career development initiatives.

• Monitor key People metrics such as turnover rates, absence rates, and cost-per-hire, utilising analytics to identify trends and recommend improvements to enhance team performance and efficiency.

• Drive employee engagement initiatives, including surveys, recognition programs, and social events, while supporting a safe and inclusive work environment that champions diversity and promotes wellbeing.

• Work closely with the Learning & Development Manager to design, implement, and oversee career development programs, training initiatives, and succession planning to support employee growth and organizational excellence.

• Lead and manage special projects, including system improvements and process streamlining initiatives, to enhance the efficiency and effectiveness of People & Culture operations, ensuring alignment with the hotels strategic objectives.

• Assist in the preparation and management of the People & Culture budget, ensuring effective control of expenditures related to employee welfare, recruitment, and training, while maintaining accurate financial records and achieving cost efficiencies.

Preferred Skills and Experience

• 3+ years proven experience of working in a HR / P&C Team at senior level within a hotel and Learning & Development.
• Excellent IT skills specifically MS Office; particularly Word, Excel and Outlook, also keen knowledge and experience of the importance of databases and their role in providing accurate management information.
• Excellent mentorship and leadership skills.
• Project management
• Strong understanding of employment law
• Exceptional communication skills, writing skills, interpersonal skills, and ethical mindset

Who are we?

The Royal Garden Hotel strives to be internationally recognised as five-star destination hotel, which offers excellent value where distinction in service comes naturally. We are located in Kensington High Street, side-by-side to Kensington Palace and Park.

When joining the Royal Garden team, you will be part of a professional, dedicated and enthusiastic environment, where we ensure that you will have a unique individual experience, from onboarding, learning and development to career progression – we are here to support you throughout your journey.

If you are interested in this position and have the full right to work in the UK, please send us a copy of your CV.