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- Tasks: Lead the guest greeting and seating function, ensuring premium service and efficient table management.
- Company: Join a vibrant restaurant team dedicated to exceptional guest experiences.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement.
- Why this job: Be the face of our restaurant and create memorable experiences for guests.
- Qualifications: Experience in hospitality, strong organisational skills, and a passion for guest satisfaction.
- Other info: Dynamic work environment with a focus on teamwork and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
The Head Host/ess is responsible for leading and coordinating the guest greeting and seating function within Origin restaurant, ensuring the highest level of premium service, seamless guest flow and efficient table management. Manage waiting lists, the arrival experience and the seating rotation, communicating special requirements to the service team. Manage VIP arrivals, special occasions and service recovery situations in coordination with management.
Oversee all booking platforms (e.g., Open Table, Seven Rooms or applicable systems), ensuring reservations are accurate, updated and reflect real-time restaurant availability. Monitor booking pace, allocate time slots and adjust table plans throughout the shift to maximize guest flow and seat optimization. Supervise the Host/Hostess team.
If you’re our ideal Head Host/ess, you will have:
- Hotel PMS experience, ideally Opera PMS
- Micros, Open Table
- Previous restaurant experience
- Passion for guest experience
- Good organisation and planning
Head Host/ess employer: Royal Garden Hotel Limited
Contact Detail:
Royal Garden Hotel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Host/ess
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Head Host/ess role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interview, run through common questions with a friend or in front of the mirror. Focus on showcasing your experience with guest flow management and how you've handled VIP situations in the past.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look sharp and professional when you show up for interviews or networking events. It shows you take the role seriously and are ready to represent the restaurant.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from passionate candidates. It shows initiative and gives us a chance to see your enthusiasm for the Head Host/ess position at Origin restaurant.
We think you need these skills to ace Head Host/ess
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let us know how much you love creating memorable experiences for guests. Share specific examples from your previous roles that highlight your dedication to premium service and guest satisfaction.
Highlight Your Organisational Skills: As a Head Host/ess, organisation is key! Make sure to mention any relevant experience you have with managing bookings, waiting lists, or coordinating teams. We want to see how you keep everything running smoothly!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in our job description. This shows us you’re genuinely interested in the role and understand what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Head Host/ess position. Plus, it’s super easy!
How to prepare for a job interview at Royal Garden Hotel Limited
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Head Host/ess. Familiarise yourself with guest greeting protocols, table management, and how to handle VIP arrivals. This will show your potential employer that you're genuinely interested in the position and ready to take charge.
✨Showcase Your Experience
Prepare specific examples from your previous roles that highlight your organisational skills and ability to manage guest flow. Discuss any experience you have with booking platforms like Open Table or Opera PMS, as this will demonstrate your technical proficiency and readiness for the job.
✨Demonstrate Your Passion for Guest Experience
During the interview, convey your enthusiasm for providing exceptional service. Share stories about how you've gone above and beyond for guests in the past. This will help the interviewers see that you truly care about creating memorable experiences.
✨Ask Insightful Questions
Prepare thoughtful questions about the restaurant's approach to guest service and team dynamics. This not only shows your interest in the role but also gives you a chance to assess if the restaurant aligns with your values and work style.
