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- Tasks: Handle patient enquiries and convert them into bookings while ensuring smooth coordination across services.
- Company: Join the Royal Free London NHS Foundation Trust, a leading and innovative healthcare provider.
- Benefits: Enjoy flexible hours, generous benefits, and top-notch training opportunities.
- Why this job: Make a real difference in patient care while developing your career in a supportive environment.
- Qualifications: Strong communication, organisational skills, and ability to learn systems quickly are essential.
- Other info: Be part of a dynamic team that values flexibility and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
The post holder will be a member of the PPU Business Development, Sales and Marketing Team UK. Reporting to the PPU Enquiries and Sales Officer and accountable to the Business Development, Sales and Marketing Manager UK, the post holder will be a team member of the central PPU Enquiries and Sales Offices team.
The PPU Enquiries and Sales Office is responsible for the consistent successful, efficient, effective and accurate interception, logging, handling and booking of all incoming UK based and international enquiries and referrals received into the unit seeking advice, price quotations, treatments and services within our unit. Those leads are received via our marketing initiatives via all different mediums and platforms employed; digital and non-digital marketing campaigns.
The Private Patients Unit is seeking a confident, customer-focused Private Sales and Enquiries Coordinator to handle all incoming private patient enquiries and convert them into confirmed bookings. You will be the first point of contact for patients, referrers and consultants teams, managing enquiries across phone, email, website and online booking platforms, and ensuring all information is accurately recorded on Compucare and other clinical systems.
You will coordinate bookings across multiple services using systems such as Compucare, Cerner, EPR, IRRIS, CRIS, PACS and EDRM, working closely with clinical and administrative teams to ensure a smooth patient journey. The role also involves supporting finance processes by providing accurate quotations, confirming insurance authorisations and taking payments.
We are looking for someone with excellent communication and organisational skills, strong attention to detail, confidence discussing payment requirements and the ability to learn systems quickly. You will need to stay calm under pressure, handle occasional conflict professionally and provide outstanding customer service at all times. A positive, flexible and team-focused approach is essential, along with the ability to maintain confidentiality and manage competing priorities effectively.
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6 million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.
Band 4 Private Sales and Enquiries Coordinator employer: Royal Free
Contact Detail:
Royal Free Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Band 4 Private Sales and Enquiries Coordinator
✨Tip Number 1
Get to know the company inside out! Research the Royal Free London NHS Foundation Trust and understand their values, services, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for patients and referrers, it's crucial to sound confident and approachable. Role-play with a friend or family member to get comfortable handling different types of enquiries.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you've successfully managed multiple tasks or handled pressure. This will demonstrate your ability to juggle competing priorities effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen on joining the team at the Royal Free London NHS Foundation Trust.
We think you need these skills to ace Band 4 Private Sales and Enquiries Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Private Sales and Enquiries Coordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Communication Skills: Since you'll be the first point of contact for patients and referrers, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can handle enquiries effectively.
Detail-Oriented Approach: Attention to detail is key in this role. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets to the right people quickly. Plus, it shows us you're proactive and keen to join our team!
How to prepare for a job interview at Royal Free
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Private Sales and Enquiries Coordinator. Familiarise yourself with the systems mentioned in the job description, like Compucare and Cerner, so you can confidently discuss how your skills align with the role.
✨Showcase Your Customer Service Skills
Since this role is all about handling enquiries and providing outstanding customer service, prepare examples from your past experiences where you successfully managed customer interactions. Highlight your ability to stay calm under pressure and resolve conflicts professionally.
✨Demonstrate Attention to Detail
Attention to detail is crucial for this position. Bring along examples of how you've ensured accuracy in previous roles, whether it’s logging information or managing bookings. You might even want to mention any specific processes you followed to maintain high standards.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the organisation. Inquire about the team dynamics, training opportunities, or how success is measured in the PPU Enquiries and Sales Office. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.
