At a Glance
- Tasks: Lead a dynamic team to enhance patient services and improve operational performance.
- Company: Join the Royal Free London, a leader in private healthcare.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Fast-paced role with a focus on service improvement and team collaboration.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Degree level education and experience in private healthcare or NHS management.
The predicted salary is between 47951 - 56863 € per year.
£47,951 - £56,863 per annum inclusive of HCAS
As a pivotal member of the PPU operational team, the Assistant Service Manager will work closely with PPU consultants, service users, stakeholders and the senior management team. The post holder will support the PPU Service Manager in the operational delivery, performance management and continuous improvement of private patient administrative and customer service functions. The post holder will provide operational leadership through the direct management of three Band 5 Team Leads, ensuring safe, effective and high-quality service delivery.
The role requires strong leadership, performance oversight, financial awareness and the ability to work collaboratively with clinical, operational and corporate colleagues to deliver excellent patient experience and meet PPU performance, quality and financial targets. The post holder will contribute towards new services’ pathways, end to end processes’ design and implementation ensuring ongoing and progressive successful service growth and delivery to support consultant engagement and retention. The postholder will also be responsible for improving customer service standards, patient, consultant, service users and stakeholders experience.
Through effective leadership of the Team Leads, the post holder will ensure that excellent customer service and efficient administrative processes underpin the delivery of services. Responsibilities will include oversight of service performance, activity and financial capture, data quality, workforce management, stakeholder engagement and the embedding of robust administrative processes.
Person specification
Royal Free World Class Values
Demonstrable ability to meet the Trust Values
Education & professional Qualifications
Educated to degree level or equivalent experience
Experience
- Significant demonstrable experience of working in the private healthcare sector or NHS PPU in a junior management position
- Experience of monitoring service performance, activity and KPIs
- Experience of contributing to service improvement and implementing new ways of working
- Experience of working across inpatient, outpatient and diagnostic services
Skills and aptitudes
- Ability to manage staff performance, sickness absence, conduct and capability through line managers
- High level of organisational skills and ability to manage allocation of workload across individuals
- Ability to monitor, analyse and respond to service performance, KPIs and activity data
- Computer literate and experienced. Strong working knowledge and professional proficiency in the use of Outlook package – Power point, Excel, Microsoft Word as well as Access, email, Internet Compuware CERNER CRIS IRRIS EPR EDRM
- Understanding of financial capture, billing readiness and private patient processes
- Ability to deal with patient complaints and complex service issues appropriately
- Deal effectively with any service specific issues that arise
- Ability to present information to an individual or group as appropriate
- Understanding of targets and initiatives relating to NHS PPUs
Personal Qualities & attributes
- Excellent communication skills, written and verbal
- Highly organised with a logical and analytical approach
- Attention to detail with the ability to maintain accuracy under pressure
- Ability to work effectively in a fast paced, changing environment
- Professional, positive and motivated leadership approach
- Flexible
- Resilient and confident when managing change, challenge and escalation
Assistant Service Manager - Royal Free London Private Patients Unit - Band 6 employer: Royal Free London Private Patients Unit
At the Royal Free London Private Patients Unit, we pride ourselves on being an exceptional employer that values collaboration, innovation, and professional growth. Our supportive work culture fosters strong leadership and teamwork, ensuring that our employees are empowered to deliver high-quality patient care while continuously developing their skills. Located in a vibrant area, we offer competitive salaries, comprehensive benefits, and opportunities for career advancement within the dynamic field of private healthcare.
Contact Detail:
Royal Free London Private Patients Unit Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Service Manager - Royal Free London Private Patients Unit - Band 6
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work at Royal Free London. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to service management and patient care. We recommend using the STAR method to structure your answers – it helps you showcase your experience effectively!
✨Tip Number 3
Showcase your leadership skills during the interview. Be ready to discuss how you've managed teams and improved service delivery in the past. We want to see your passion for enhancing patient experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Assistant Service Manager - Royal Free London Private Patients Unit - Band 6
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Assistant Service Manager role. Highlight your experience in private healthcare and any relevant management skills that align with the job description. We want to see how you fit into our team!
Showcase Your Leadership Skills:Since this role involves managing Team Leads, it's crucial to demonstrate your leadership abilities. Share examples of how you've successfully led teams or improved service delivery in previous roles. We love seeing strong leaders in action!
Be Data Savvy:The role requires monitoring service performance and KPIs, so make sure to mention your experience with data analysis and reporting. If you've worked with tools like Excel or other data management systems, let us know! We appreciate a numbers-driven approach.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at Royal Free London Private Patients Unit
✨Know Your Stuff
Make sure you’re well-versed in the specifics of the role. Familiarise yourself with the responsibilities of an Assistant Service Manager, especially around operational delivery and performance management. Brush up on your knowledge of private healthcare processes and how they relate to patient experience.
✨Showcase Your Leadership Skills
Since this role involves managing Team Leads, be prepared to discuss your leadership style and experiences. Think of examples where you've successfully led a team or improved service delivery. Highlight your ability to motivate others and manage performance effectively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding patient complaints or service issues. Prepare specific scenarios from your past experience where you’ve dealt with challenges effectively, demonstrating your analytical and organisational skills.
✨Engage with the Interviewers
Don’t just answer questions; engage in a conversation. Ask insightful questions about the PPU’s goals and how you can contribute to their success. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.
