At a Glance
- Tasks: Lead a dynamic team to enhance patient services and improve operational performance.
- Company: Join the Royal Free London, a leader in private healthcare.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Fast-paced role with opportunities for professional development and impactful service delivery.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Degree level education and experience in private healthcare or NHS management.
The predicted salary is between 47951 - 56863 € per year.
£47,951 - £56,863 per annum inclusive of HCAS
As a pivotal member of the PPU operational team, the Assistant Service Manager will work closely with PPU consultants, service users, stakeholders and the senior management team. The post holder will support the PPU Service Manager in the operational delivery, performance management and continuous improvement of private patient administrative and customer service functions. The post holder will provide operational leadership through the direct management of three Band 5 Team Leads, ensuring safe, effective and high-quality service delivery.
The role requires strong leadership, performance oversight, financial awareness and the ability to work collaboratively with clinical, operational and corporate colleagues to deliver excellent patient experience and meet PPU performance, quality and financial targets. The post holder will contribute towards new services’ pathways, end to end processes’ design and implementation ensuring ongoing and progressive successful service growth and delivery to support consultant engagement and retention. The postholder will also be responsible for improving customer service standards, patient, consultant, service users and stakeholders experience.
Through effective leadership of the Team Leads, the post holder will ensure that excellent customer service and efficient administrative processes underpin the delivery of services. Responsibilities will include oversight of service performance, activity and financial capture, data quality, workforce management, stakeholder engagement and the embedding of robust administrative processes.
Person specification
Royal Free World Class Values
Demonstrable ability to meet the Trust Values
Education & professional Qualifications
Educated to degree level or equivalent experience
Experience
- Significant demonstrable experience of working in the private healthcare sector or NHS PPU in a junior management position
- Experience of monitoring service performance, activity and KPIs
- Experience of contributing to service improvement and implementing new ways of working
- Experience of working across inpatient, outpatient and diagnostic services
Skills and aptitudes
- Ability to manage staff performance, sickness absence, conduct and capability through line managers
- High level of organisational skills and ability to manage allocation of workload across individuals
- Ability to monitor, analyse and respond to service performance, KPIs and activity data
- Computer literate and experienced. Strong working knowledge and professional proficiency in the use of Outlook package – Power point, Excel, Microsoft Word as well as Access, email, Internet Compuware CERNER CRIS IRRIS EPR EDRM
- Understanding of financial capture, billing readiness and private patient processes
- Ability to deal with patient complaints and complex service issues appropriately
- Deal effectively with any service specific issues that arise
- Ability to present information to an individual or group as appropriate
- Understanding of targets and initiatives relating to NHS PPUs
Personal Qualities & attributes
- Excellent communication skills, written and verbal
- Highly organised with a logical and analytical approach
- Attention to detail with the ability to maintain accuracy under pressure
- Ability to work effectively in a fast paced, changing environment
- Professional, positive and motivated leadership approach
- Flexible
- Resilient and confident when managing change, challenge and escalation
Assistant Service Manager - Royal Free London Private Patients Unit - Band 6 employer: Royal Free London Private Patients Unit
At the Royal Free London Private Patients Unit, we pride ourselves on being an exceptional employer that values collaboration, innovation, and professional growth. Our supportive work culture fosters strong leadership and teamwork, ensuring that our employees are empowered to deliver high-quality patient care while continuously developing their skills. With competitive salaries and a commitment to employee well-being, we offer a rewarding environment for those looking to make a meaningful impact in private healthcare.
Contact Detail:
Royal Free London Private Patients Unit Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Service Manager - Royal Free London Private Patients Unit - Band 6
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work at Royal Free London. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to service management and patient care. We recommend using the STAR method to structure your answers – it’ll help you showcase your experience effectively!
✨Tip Number 3
Show off your leadership skills! Think of examples where you've successfully managed teams or improved service delivery. We want to see how you can lead the Band 5 Team Leads to success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Assistant Service Manager - Royal Free London Private Patients Unit - Band 6
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your relevant experience in private healthcare or NHS PPU, and don’t forget to showcase your leadership abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Assistant Service Manager role. Mention specific examples of how you've improved service delivery or managed teams effectively.
Showcase Your Skills:Be sure to highlight your organisational skills and ability to manage performance. Mention any experience with KPIs and service improvement initiatives, as these are key to the role. We want to see how you can contribute to our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Royal Free London Private Patients Unit
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with the responsibilities of an Assistant Service Manager, especially in a private healthcare setting. Brush up on key performance indicators (KPIs) and service improvement strategies that are relevant to the position.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, particularly in managing teams and improving service delivery. Think about times when you've successfully led a team through challenges or implemented new processes that enhanced patient experience.
✨Be Data Savvy
Since the role involves monitoring service performance and financial capture, be ready to discuss your experience with data analysis. Bring examples of how you've used data to drive decisions or improve services in previous roles.
✨Communicate Effectively
Practice your communication skills, as you'll need to convey information clearly to various stakeholders. Prepare to discuss how you've handled patient complaints or complex service issues, demonstrating your ability to maintain professionalism under pressure.
