Band 5 - Admin Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients. Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers' money, being safe and meeting our external duties, and building a strong organisation. Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

Job overview: Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Main duties of the job:

• Manage allocated out-patients admin team.
• Deliver appraisals and mandatory training requirements for all staff within this team.
• Work in partnership with wider multidisciplinary team to ensure that patients are provided with the best possible care.
• Train, support, and performance manage allocated team to ensure operational processes are embedded in staff practice.
• Deliver a high standard of customer care to a wide range of client groups, including the multi-disciplinary team, patients, relatives, and their carers.
• Play a proactive role in collecting, investigating, verifying, and recording a high standard of patient demographic and treatment data.
• Ensure that allocated team accurately and in a timely manner enter such information on EPR, to ensure that the trust receives the appropriate level of income for patient activity, avoids the potential clinical risks inherent with inaccurate patient records and is compliant with national NHS targets (e.g. on data quality and length of patient wait).
• Undertake effective forward planning, to ensure that the administrative needs of the service are met and must carry out a range of effective administration processes to support the delivery of high quality patient care.
• Provide assistance with projects within the department to support with data collection.
• Represent the Service manager as required.

Working for our organisation: The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6 million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests. Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.

Detailed job description and main responsibilities: Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person specification:

Essential criteria: Demonstrable ability to meet the Trust Values.

Essential criteria: NVQ Level 3 or Equivalent. Desirable criteria: Evidence of continuing personal development.

Essential criteria: Previous work experience in a NHS environment. Experience of working in a public/patient facing role. Significant supervisory or management experience in a customer care environment. Desirable criteria: Experience of working with EPR, or similar electronic Patient Administration Systems.

Essential criteria: Ability to use initiative and problem solve, in a busy clinical environment. Typing and data entry skills. Good level of computer literacy skills in Microsoft Word, Excel and databases. Flexible and adaptable to the changing needs of the service. Ability to work within a multidisciplinary team. Time management and organisational skills. Knowledge of NHS outpatient targets. Ability to negotiate at all levels. Excellent presentation skills. Excellent communication skills - both verbal, presentation and written. Ability to motivate and organise people.

Covid-19 Vaccination: Getting vaccinated, and getting a booster, remains the best defence against COVID-19. We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.

Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities. Please note: Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification. Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job. Interview arrangements will be communicated via email so please check your email regularly following the closing date.