Band 4 Private Administration Coordinator

Overview

The Private Patients Unit is seeking an experienced Private Administration Co-Ordinator with excellent communication skills who is customer focused with previous private coordination and administration experience preferably within a NHS environment. Reporting to the Private Patients Unit Administration Supervisor, you will be responsible for administering the Private Patients Unit\’s administration services and daily functions.

Responsibilities

• Carry out the daily administrative functions for the Private Patients Unit.
• Engage with patients, consultants, referrers and external providers, as well as staff across all other departments within the wider trust, to provide world class care and customer service.
• Maintain an impeccable telephone and email manner and confidence in dealing with people at all levels.
• Be a team player who is meticulous, detail oriented and enthusiastic, with the ability to work in a challenging and changing environment.
• Be prepared for cross-site working to Hadley Wood Hospital when required.

Requirements / Qualifications

• Previous private administration coordination experience, preferably within an NHS environment.
• Excellent communication skills and customer-focused approach.
• Experience working in a role requiring interaction with patients, clinicians, referrers and external providers.
• Ability to work as part of a team with attention to detail and a proactive attitude.
• Flexibility to work a variable rota (Mondays to Fridays 7am–8pm with occasional Saturdays).
• Willingness to cross-site work to Hadley Wood Hospital as required.

About the Employer

The Royal Free London NHS Foundation Trust is one of the UK\’s biggest and most innovative trusts. Across three main hospitals, our dedicated staff care for over 1.6 million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests. We offer career opportunities and a forward-thinking approach to working that can accommodate flexible hours and provide generous benefits.