Band 3 Senior Admin Officer - London Hub in City of London

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Band 3 Senior Admin Officer - London Hub

NHS AfC: Band 3

Main area Administration and Clerical Grade NHS AfC: Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Shifts working required) Job ref 391-RFL-8268237

Site Edgware Community Hospital Town Edgware Salary £30,630 - £32,346 per annum inclusive of HCAS Salary period Yearly Closing 13/11/2026 08:00

Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

Artificial intelligence (AI) is a set of technology that can perform various tasks that typically required human intelligence. Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants.However, it’s important that examples and responses genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey. Further guidance can be found in the NLPSS Applicant Toolkit https://royalfree.pagetiger.com/cuuomnr/1 .

Royal Free London NHS Foundation Trust is committed to ensuring that its recruitment processes are carried out with integrity, transparency, and fairness for all applicants. To help maintain these standards, we ask candidates to provide accurate and truthful information throughout the recruitment process.

If incorrect or misleading information is identified, this may affect the progression of an application, any employment offer, or continued employment. As part of our due diligence, the company may verify the information provided by applicants and take appropriate act ion where necessary.

We do not charge applicants any fees at any stage of the recruitment process, including applications, interviews, sponsorship arrangements, pre-employment checks, or employment offers. All vacancies are advertised through TRAC/NHS Jobs and candidates are assessed solely on their skills, qualifications, experience, and suitability for the role. If you are asked to make a payment in connection with an NHS job opportunity, please treat this as suspicious and contact the organisation directly using the details published on our official career's website

To support the work of the London Breast Screening Administrative
Hub team by accurate, efficient and timely execution of essential
operational activities that support the call centre and all related
administration functions, under the lead of the Screening Office
Manager.

To deliver training and support to colleagues under the guidance of the
Team Leaders and Office Manager

To work within a shift pattern including weekends and late evenings to
cover the Hub telephone call centre and admin tasks

Main duties of the job

To deliver on the administration function related to the call centre including a close collaboration with external breast screening services within the Pan London structure.

To liaise closely with Administration Team Leaders to ensure integration of functions and facilitate the provision of cover for periods of short-term absence.

To be fully competent in all administration functions required by the London Breast screening Administrative Hub.

All senior Admin Officers are expected to develop the knowledge and ability to provide cover for key elements of each others’ work. The specific elements to be covered by each Senior Administration Officer will be specified by the Office Manager and Team Leader, who will also arrange appropriate training.

To deliver support services that is in line with the Trust and NHS Breast Screening Programme guidelines and targets.

Within the given area of responsibility to use experience and judgement to provide appropriate advice and guidance, referring to the Team Leaders as necessary. To work within a shift pattern including weekends and late evenings to cover the Hub telephone call centre and admin tasks.

Working for our organisation

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.

For more information please follow link https://www.royalfreelondonjobs.co.uk/ .

Detailed job description and main responsibilities

Please see attached job description for more detail around main responsibilities and specification requirements .

Person specification

Royal Free World Class Values

• Demonstrate ability to meet the Trust values
• 5 GCSE's or equivalent
• Key skills level 2 in Literacy or equivalent

Experience

• Experience of dealing sensitively with client/patient concerns in emotive and distressing circumstances
• Experience of undertaking detailed, intensive work in a busy administrative environment
• Experience of using information technology such as Word and Excel in work-related activities
• Demonstrate awareness of issues around confidentiality
• Ability to work independently and under pressure
• Good knowledge of Microsoft systems including word, excel and outlook
• Working knowledge of the NHSBSP

Skills and aptitudes

• Good organisational skills
• Ability to use own skill and judgement to select the most appropriate action form a range of alternative approaches
• Good level of verbal and written communication
• Able to handle difficult and distressing situations effectively
• Able to prioritise own workload to set and meet deadlines
• Able to compose correspondence and reports
• Able to work as part of a team
• Punctuality
• Able to present information to others
• Able to influence, advise and motivate others
• Able to sustain meticulous attention to accuracy and detail
• Good interpersonal and listening skills

Personal qualities and attributes

• Good knowledge of the NHS breast screening programme
• Good knowledge of the National Breast Screening System (NBSS)
• AT* - Apprenticeship Training. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
• By applying for this role, you accept if successful, that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS.This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.Therefore we require you to complete your stat and Man e-learning modules prior to joining our organisation.
• Some administrative recruitment activities may be undertaken using automated workflow and robotic process automation technologies. These tools assist authorised staff in processing recruitment records and employment checks but do not make decisions regarding your employment.
• If you are an EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK.
• You must already have the right to work in the United Kingdom or fully meet the eligibility criteria for sponsorship under the Skilled Worker visa route. We welcome applications from candidates who require visa sponsorship; however, we can only consider these where all UKVI requirements are met. Before applying, please ensure that both you and the role satisfy

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