At a Glance
- Tasks: Coordinate and support volunteers to enhance patient experiences at North Middlesex Hospital.
- Company: Join the Royal Free Charity, making a real difference in healthcare.
- Benefits: Competitive salary, hybrid working, and opportunities for personal growth.
- Why this job: Be a vital part of a team that impacts lives and supports a thriving workforce.
- Qualifications: GCSEs in maths and English, plus experience in project coordination and teamwork.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
The predicted salary is between 25000 - 27500 £ per year.
Salary: £30,000 - £33,000 per annum - subject to skills and experience
Hours of work: 37.5 hours a week over five days
Base: North Middlesex University Hospital, Sterling Way, London N18 1QX, UK.
Upon successful completion of probation, employees would be in a hybrid role, with four days in the office and one day remote.
The role:
- The volunteer officer will report to the volunteer manager.
- The purpose of this role is to deliver the coordination of the operations of the charity's volunteers ensuring that they have the best experience possible.
The objectives of the post are:
- To support the day-to-day smooth running of the service.
- To be the first point of contact for the service and provide excellent customer service to walk-in and face-to-face enquiries.
- To deliver new projects to assist in the delivery of the service.
- Support the launch and growth of the service, working closely with the volunteer manager to ensure sustainability.
- Work independently as the sole charity representative on-site, ensuring effective coordination while adhering to lone working policies.
The team:
The volunteer team is responsible for managing and coordinating volunteering roles across the 4 main hospital sites and satellite sites for the Royal Free London Trust. The volunteer team works closely with Trust staff to ensure patients have the best possible experience whilst they are in the hospital. They also support the volunteers with anything they may need to carry out their roles and make a significant contribution to the operational and strategic aims of the charity and trust.
Organisation:
The Royal Free Charity stands at the threshold of its most important period of development. Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world-leading healthcare, delivered by a thriving workforce, and driven by medical research that has a global impact. We support the 17,000 staff of the RFL and their two million patients across Barnet, Chase Farm, North Mid and Royal Free hospitals and more than 30 NHS services. Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference to patients' experiences of care.
Person Specification:
- Qualifications: CSE/GCSE in maths and English or equivalent.
- Experience - essential:
- Demonstrated experience in coordinating activities or projects involving multiple stakeholders.
- Strong interpersonal skills to work collaboratively across diverse teams.
- Experience of databases (CRM) for the management and monitoring of volunteers/service delivery.
- Intermediate level of MS Office (Outlook, Word, Excel and PowerPoint) and use of cloud-based systems.
The recruitment process:
To apply for this post, send your CV (please include your last employer and dates of employment) and a cover letter addressing how you meet the criteria set out in the job description and person specification. Please note that applications submitted without a cover letter may not be considered for this role.
Closing date for application: Friday, 13 February 2026, 9 am
Interview date: Monday 23 February 2026
Please kindly note that we may close the job advert before the closing date if we receive a large volume of applications.
You must be eligible to work in the UK.
We are happy to consider any reasonable adjustments that candidates may require during the recruitment process. As an equal opportunities employer, the Royal Free Charity is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Royal Free Charity and act in line with our values of dedication, innovation, partnership, energy and respect.
Volunteer officer – North Middlesex Hospital employer: Royal Free Charity
Contact Detail:
Royal Free Charity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Volunteer officer – North Middlesex Hospital
✨Tip Number 1
Get to know the organisation! Research North Middlesex Hospital and the Royal Free Charity. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in contributing to their goals.
✨Tip Number 2
Network like a pro! Connect with current or former volunteers and staff on LinkedIn. They can provide insider tips about the role and the team culture, which can give you an edge when it comes to interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your past experiences align with the responsibilities of the volunteer officer role. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds.
We think you need these skills to ace Volunteer officer – North Middlesex Hospital
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Volunteer Officer. Highlight any relevant experience you have in coordinating activities or working with diverse teams. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Address how you meet the criteria in the job description and person specification. Be specific about your experiences and how they relate to the role. Remember, we won’t consider applications without a cover letter!
Showcase Your Interpersonal Skills: As a Volunteer Officer, strong interpersonal skills are key. In your application, give examples of how you've successfully collaborated with others or managed stakeholder relationships. We love seeing teamwork in action!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at the Royal Free Charity. We can’t wait to hear from you!
How to prepare for a job interview at Royal Free Charity
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Volunteer Officer. Familiarise yourself with the objectives mentioned in the job description, such as supporting the day-to-day operations and delivering excellent customer service. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Interpersonal Skills
Since this role involves working closely with diverse teams and stakeholders, be prepared to discuss your interpersonal skills. Think of examples from your past experiences where you've successfully collaborated with others or resolved conflicts. This will show that you can effectively coordinate activities and support volunteers.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview, especially regarding how you'd handle specific situations with volunteers or patients. Practice your responses by thinking through potential challenges you might face in the role and how you would address them. This will demonstrate your problem-solving abilities and readiness for the position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the current projects the volunteer team is working on or how success is measured in this role. This shows your genuine interest in the position and helps you assess if the organisation aligns with your values and career goals.
