Donor experience and stewardship manager in London

We are seeking an ambitious and talented donor experience & stewardship manager to join our fundraising operations team.

Salary: £39,000 – £43,000 per annum, subject to skills and experience

Hours of work: 37.5 hours a week over five days

Contract: Permanent

Location: Hybrid working for the foreseeable future with regular attendance in the Pears Building at least two days a week.

Job Purpose

We are seeking a creative and driven donor experience manager to join our team on a permanent basis. Working alongside members of the wider team, you will lead on creating and delivering a gold-standard experience for major donors supporting the Royal Free Charity, showcasing the impact their support has across our hospital sites. Your efforts will play a key role in ensuring continued, uplifted support for the charity. You will play an important role within our Fundraising Operations team, helping to build relationships, and increase income, in a pivotal year for the charity, after our silent phase capital campaign launch. Your role will have a varied workload, supporting both core fundraising and campaign stewardship. The role will offer significant scope for development, giving you the opportunity to develop your skillset in a supportive, ambitious, and high-performing team. The role reports to the Head of Fundraising Operations & Strategy.

Principal accountabilities/responsibilities

• Work with members of the Philanthropy & Campaign team and Fundraising Operations team to create and deliver a gold-standard stewardship experience for major donors supporting the Royal Free Charity, being actively involved across the cycle of a relationship before, during and after a gift.
• Lead on stewardship responsibility for the capital campaign.
• Become the primary author and guardian of the campaign case for support and the campaign brochure.
• Own and enhance our campaign naming and recognition opportunities, ensuring we adhere to our Naming and Recognition Policy.
• Develop high quality and bespoke impact reports, using AdobeExpress, and communications for supporters to convey the impact of their support, bringing them closer to the cause.
• Lead on the charity’s approach to thanking and recognition of our major donors, including responsibility for the key stewardship non-campaign and campaign matrices and ownership of the tiered giving levels.
• Provide guidance for recognition at lower levels, to ensure alignment across the brand.
• Develop other key stewardship touchpoints and engagement opportunities for supporters, while remaining aware of different levels of giving.
• Work proactively in identifying potential stewardship opportunities, sharing ideas and suggestions with members of the department.
• Act as a subject matter expert on all stewardship delivery queries.
• Work collaboratively with colleagues across the organisation (particularly fundraising and communications colleagues) and hospital sites (including clinicians), to collate information and content to support stewardship activities.
• Monitor and evaluate the delivery and impact of stewardship activities, proactively seeking to improve our offer.
• Support our special events manager with developing and implementing a high-quality events programme, tailored to the interests of our audiences.
• Work with colleagues to ensure that relevant policies and activities are compliant and reflect sector best practice.

This job description is not exhaustive; the role will include other tasks and responsibilities commensurate with the post and subject to change to meet legislative requirements.