At a Glance
- Tasks: Create and deliver exceptional experiences for major donors supporting the Royal Free Charity.
- Company: Join a dynamic fundraising operations team at the Royal Free Charity.
- Benefits: Competitive salary, hybrid working, and opportunities for professional development.
- Other info: Be part of a supportive team with significant growth potential.
- Why this job: Make a real impact by enhancing donor relationships and supporting vital healthcare initiatives.
- Qualifications: Experience in fundraising and strong communication skills are essential.
The predicted salary is between 39000 - 43000 £ per year.
We are seeking an ambitious and talented donor experience & stewardship manager to join our fundraising operations team.
Salary: £39,000 – £43,000 per annum, subject to skills and experience
Hours of work: 37.5 hours a week over five days
Contract: Permanent
Location: Hybrid working for the foreseeable future with regular attendance in the Pears Building at least two days a week.
Job Purpose: We are seeking a creative and driven donor experience manager to join our team on a permanent basis. Working alongside members of the wider team, you will lead on creating and delivering a gold-standard experience for major donors supporting the Royal Free Charity, showcasing the impact their support has across our hospital sites. Your efforts will play a key role in ensuring continued, uplifted support for the charity. You will play an important role within our Fundraising Operations team, helping to build relationships, and increase income, in a pivotal year for the charity, after our silent phase capital campaign launch. Your role will have a varied workload, supporting both core fundraising and campaign stewardship. The role will offer significant scope for development, giving you the opportunity to develop your skillset in a supportive, ambitious, and high-performing team. The role reports to the Head of Fundraising Operations & Strategy.
Principal accountabilities/responsibilities:
- Work with members of the Philanthropy & Campaign team and Fundraising Operations team to create and deliver a gold-standard stewardship experience for major donors supporting the Royal Free Charity, being actively involved across the cycle of a relationship before, during and after a gift.
- Lead on stewardship responsibility for the capital campaign.
- Become the primary author and guardian of the campaign case for support and the campaign brochure.
- Own and enhance our campaign naming and recognition opportunities, ensuring we adhere to our Naming and Recognition Policy.
- Develop high quality and bespoke impact reports, using AdobeExpress, and communications for supporters to convey the impact of their support, bringing them closer to the cause.
- Lead on the charity’s approach to thanking and recognition of our major donors, including responsibility for the key stewardship non-campaign and campaign matrices and ownership of the tiered giving levels.
- Provide guidance for recognition at lower levels, to ensure alignment across the brand.
- Develop other key stewardship touchpoints and engagement opportunities for supporters, while remaining aware of different levels of giving.
- Work proactively in identifying potential stewardship opportunities, sharing ideas and suggestions with members of the department.
- Act as a subject matter expert on all stewardship delivery queries.
- Work collaboratively with colleagues across the organisation (particularly fundraising and communications colleagues) and hospital sites (including clinicians), to collate information and content to support stewardship activities.
- Monitor and evaluate the delivery and impact of stewardship activities, proactively seeking to improve our offer.
- Support our special events manager with developing and implementing a high-quality events programme, tailored to the interests of our audiences.
- Work with colleagues to ensure that relevant policies and activities are compliant and reflect sector best practice.
This job description is not exhaustive; the role will include other tasks and responsibilities commensurate with the post and subject to change to meet legislative requirements.
StudySmarter Expert Advice🤫
We think this is how you could land Donor experience and stewardship manager
✨Get Involved with Local Charities
Dive into the local fundraising scene in your area! Volunteer for events or get involved with committees at organisations you admire. Not only will you gain experience, but you'll also make connections that could lead to that coveted full-time role at places like Royal Free Charity.
✨Network through Fundraising Events
Attend fundraising galas, charity auctions, and networking events. These gatherings are perfect for meeting industry professionals and perhaps even landing an interview on the spot. Plus, if you mention how you love the mission of Royal Free Charity, you’ll definitely make an impression!
✨Leverage LinkedIn for Connections
Don’t just sit back; actively connect with fundraisers on LinkedIn! Join groups related to fundraising development and share your insights or experiences, which can position you as a knowledgeable candidate for full-time roles. This is a platform where visibility really counts in our industry.
✨Showcase Your Passion through Content
Consider writing articles or creating posts about fundraising strategies, non-profit success stories, or your experiences in the field. Sharing this content can help establish your expertise and draw attention to yourself for full-time positions like that at Royal Free Charity. It’s all about being visible and passionate!
We think you need these skills to ace Donor experience and stewardship manager
Some tips for your application 🫡
Show Your Passion for the Cause:In the world of fundraising, we want to see your genuine enthusiasm for the mission that Royal Free Charity supports. Be sure to weave in your personal connection to the cause in your cover letter. This isn't just a job for us; it's about making a difference, so let your passion shine through!
Highlight Relevant Experience:In your CV, focus on any past experience related to fundraising, community engagement, or donor relations. If you've organised events or developed marketing materials for a charity, make sure we see it front and centre. Quantify your achievements where possible—donor retention rates or funds raised can make a huge impact!
Use Engaging Language:When crafting your application, use engaging language that reflects the tone and values of Royal Free Charity. We're looking for enthusiasm and creativity in how you present your experience. This is especially key in fundraising, where storytelling can connect potential donors with our mission.
Tailor Your Application:One size does not fit all! Make sure to tailor your CV and cover letter specifically for the Donor experience and stewardship manager role at Royal Free Charity. Research us to understand our specific initiatives and align your skills with our goals. A personalised approach shows that you’re genuinely interested and willing to put in the effort—qualities we absolutely love!
How to prepare for a job interview at Royal Free Charity
✨Display Your Passion for the Cause
Let’s face it, fundraising is all about passion! Show up to your interview with genuine enthusiasm for the mission of Royal Free Charity. Share specific experiences that demonstrate your commitment to similar causes, and don't shy away from discussing why this role and this organisation matter to you.
✨Know Your Fundraising Strategies
Brush up on different fundraising strategies and tools that are common in the industry, such as grant writing, event planning, or online campaigns. Be prepared to discuss which methods you've used successfully before and how they could translate to your work at Royal Free Charity.
✨Be Ready for Scenarios and Challenges
Expect scenario-based questions where you’ll have to talk about how you’d tackle potential challenges in fundraising. Whether it’s overcoming donor objections or streamlining donor processes, think about examples from your past that showcase your problem-solving skills.
✨Emphasise Collaboration and Network Building
Fundraising is rarely a solo effort; collaborative skills are key! Talk about how you've worked with different teams to achieve fundraising goals, and mention any networks you have that could be beneficial for Royal Free Charity. This shows you're not only a lone wolf but a team player with valuable connections.
