This IT Technician post sits within BMAT, a trust of primary and secondary academies, and is based at Royal Docks Academy. The work centres on first and second line support for staff and students on Windows 11, Microsoft 365, iOS and Hyper-V. The role is distinct for its trust-wide remit and its emphasis on customer service, documentation and IT security. Candidates need an enhanced DBS check and right to work, as visa sponsorship is not available.
What the job involves
- Providing first and second line IT support to BMAT staff and students
- Maintaining and improving IT systems across the trust
What’s required
Experience
- First and second line IT support experience
- Experience with Windows 11, Microsoft 365, iOS and Hyper-V
Skills & knowledge
- Strong communication and commitment to customer service
- Strong attention to detail and good documentation practice
- Awareness of IT security, data protection and compliance
Checks & eligibility
- Enhanced DBS check
- Right to work in the UK
Other
- Proactive, solution-focused and hands-on approach
- Collaborative, team-oriented mindset
What’s offered
- Employer pension contribution, including the Local Government Pension Scheme
- Private healthcare with 24/7 Doctorline access
- Home and electronic salary sacrifice scheme
- Cycle to work scheme
- Discounted gym membership through salary sacrifice
- Lifestyle and discount savings
- Workplace nursery fee salary sacrifice via Yellownest
- 24/7 Employee Assistance Programme
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IT Technician in City of London employer: Royal Docks Academy
Royal Docks Academy fosters a collaborative and inclusive work culture, providing opportunities for professional development within the BMAT trust. The academy emphasizes teamwork and student wellbeing, making it an appealing workplace for individuals dedicated to education.
