Ward Clerk (Renal) in Exeter

Provide a proactive welcoming Reception service to the Unit, answer the telephone promptly and professionally, deal with enquiries, book patient Transport, amend as required. Register patients on EPIC, communicate regularly with the ward team, to ensure information is shared appropriately. Maintain security of sensitive personal and other confidential information. Ensure and adhere to all Trust policies and procedures at all times. Take part in regular performance appraisal.

This post will cover multiple areas within the Renal department including inpatient ward, ambulatory care and acute and satellite dialysis units.

Provide an efficient, professional administrative and clerical service to the Renal Department, ensuring patient information is accurate and updated timely. Provide effective communication to both patients and staff in order to ensure the smooth running of the Department, which enhances patient care.

Provide a professional, efficient and effective reception, patient administration and appointment booking service to patients and visitors attending the Hospital in accordance with Trust policies and standards relating to confidentiality and customer care. Ensure that the professional image and high standards of the Trust are maintained at all times. Ensure patient/staff safety and confidentiality of information is maintained at all times.

Working Pattern: 37.5 hours per week, 5 days a week with planned, occasional Saturday working.

Please note, this is a fixed term contract for 6 months.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

About Us: Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes.

Our values are at the heart of everything we do.

Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. We will work together to maintain a culture that develops you and your team.

Salary is not the only financial benefit. You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts, Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter, Car lease schemes, The NHS Pension scheme (one of the most generous and comprehensive in the UK), Cycle to work scheme.