Service Administrator (Trauma & Orthopaedics) (Internal Only) in Exeter

The post holder will support the Administration Line Managers/Service Coordinators by coordinating a professional, efficient and effective administrative service to patients and visitors in accordance with Trust policies and standards.

The role will coordinate and organise the attendance of patients to outpatient, inpatient & day case appointments in line with local team and Trust arrangements as instructed. Ensure all administrative processes and enquiries are dealt with in an efficient and timely manner, following agreed standard operating procedures, escalating to senior manager as appropriate.

Undertake general clerical duties to maximise all available capacity in an appropriate way. Proofreading clinical letters (please note there is no audio typing in this role). Monitoring waiting times, ensuring that our patients’ treatment pathways, from referral to treatment are accurate and up to date.

Ensure all information is secure and confidentiality of information is maintained at all times. Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy. Hospitals visits can be stressful and daunting – you will need to be a good communicator with strong customer service skills.

Assisting and supporting, including cross covering, other members of the Administrative team across the Department or Division, including dealing with telephone calls and resolving enquiries for patients, their carers and visitors.

We are looking to recruit an enthusiastic and motivated Service Administrator to join the Princess Elizabeth Orthopaedic Centre working within our Hip team. The successful candidates must be highly motivated with excellent communication skills, enjoy working within a busy and vibrant team. They must be able to prioritise their workload and work well under pressure.

Secretarial experience, knowledge of working in a hospital environment and medical terminology are all desirable for this role, but not essential. You will have excellent communication and interpersonal skills, and proven experience in dealing with service users on the telephone. You will be flexible and adaptable with excellent IT skills.

You will need to enjoy the challenge of working as part of a busy team yet have the ability to use your own initiative to meet the changing needs of the department and orthopaedic service as a whole. Visits to the department are welcome and encouraged.

Working Pattern: Monday - Friday between 08:30am & 5pm.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

About Us: Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes.

Our values are at the heart of everything we do. It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit. You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including national discount services such as the Blue Light Card and Health Service Discounts, salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter, car lease schemes, and the NHS Pension scheme (one of the most generous and comprehensive in the UK).